At a Glance
- Tasks: Provide first-class support for web applications and troubleshoot technical issues.
- Company: Join a worker-owned digital agency with a friendly, collaborative vibe.
- Benefits: Enjoy 25 days holiday, remote work, and a supportive team environment.
- Other info: Flexible role with opportunities to learn and grow in a dynamic setting.
- Why this job: Make a real difference by helping clients solve their tech challenges.
- Qualifications: Experience in technical support or development, with strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
We're looking for a technically capable and customer-focused Support Developer to join our small, friendly team. This is a support-first role, you'll be the first point of contact for technical issues raised by our clients, working across a varied portfolio of web applications and CMS-based sites. This is a fully remote role, open to candidates based in the UK.
Day-to-day you'll handle first and second line support tickets, diagnose and fix bugs, carry out routine maintenance tasks, and occasionally contribute to small development pieces. Our clients' systems are built on a range of technologies, so an adaptable, investigative mindset matters more than deep expertise in any single stack.
- Handling first and second line support requests, triaging issues and keeping clients informed
- Diagnosing and resolving bugs across web applications built in .NET/ASP.NET, WordPress, and Drupal
- Querying and maintaining relational databases (SQL Server, MySQL, or similar) to investigate and resolve data-related issues
- Supporting and maintaining CMS-based sites, including content, configuration, and plugin/module issues
- Some commercial experience in a development or technical support role
- NET or ASP.NET, including experience supporting or maintaining ASP.NET WebForms applications
- Comfortable writing SQL queries and working with relational databases
- Familiarity with WordPress and/or Drupal at a technical level, not just content editing, but theme files, plugins/modules, and configuration
- Good communication skills, you'll be writing to clients regularly and need to translate technical issues into plain language
- Any experience with data analysis or reporting
- Familiarity with SQL Jobs or SSIS
What matters is that you're comfortable picking up new tools, can find your way around an unfamiliar codebase, and know how to ask the right questions when you're stuck.
About Co-operative Web: Co-operative Web is a worker-owned digital agency. We've been building and supporting web applications, CMS sites, and digital infrastructure for clients across the public, private, and third sectors for over two decades.
25 days holiday plus
IT Developer remote employer: Co-operative Web
Co-operative Web is an excellent employer for IT Developers seeking a supportive and collaborative work environment. As a worker-owned digital agency, we prioritise employee well-being with 25 days of holiday, a strong focus on professional growth, and the opportunity to work remotely from anywhere in the UK. Our culture fosters adaptability and innovation, making it a rewarding place for those looking to make a meaningful impact in the digital landscape.
StudySmarter Expert Advice🤫
We think this is how you could land IT Developer remote
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Co-operative Web. Understand their values and projects. This will help you connect your skills to what they do and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be translating technical issues into plain language for clients, it’s crucial to demonstrate this ability in your interviews. Try explaining a complex tech problem to a friend who isn’t tech-savvy.
✨Tip Number 3
Show off your adaptability! Be ready to discuss times when you've had to pick up new tools or navigate unfamiliar codebases. This is key for the role, so share specific examples that highlight your investigative mindset.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. It shows you're serious about joining our friendly team. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace IT Developer remote
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your technical skills and experience relevant to the role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your support and development experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team at Co-operative Web and how your adaptable mindset will help us tackle client issues effectively.
Show Off Your Communication Skills:Since you'll be writing to clients regularly, it's crucial to demonstrate your ability to translate technical jargon into plain language. Make sure your application reflects your communication style and clarity.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our friendly team!
How to prepare for a job interview at Co-operative Web
✨Know Your Tech Stack
Make sure you brush up on the technologies mentioned in the job description, especially .NET/ASP.NET, WordPress, and Drupal. Familiarise yourself with common issues and solutions related to these platforms, as you'll likely be asked about them during the interview.
✨Show Off Your Problem-Solving Skills
Prepare to discuss specific examples where you've diagnosed and resolved technical issues. Think of scenarios where you triaged support tickets or fixed bugs, and be ready to explain your thought process clearly and concisely.
✨Communicate Like a Pro
Since this role involves regular communication with clients, practice explaining technical concepts in simple terms. You might be asked how you would handle a client query, so demonstrate your ability to translate tech jargon into plain language.
✨Be Ready to Adapt
Highlight your adaptability and willingness to learn new tools or technologies. Share experiences where you've successfully navigated unfamiliar codebases or tackled new challenges, as this will show you're the right fit for a varied portfolio of applications.
