At a Glance
- Tasks: Provide first-class support for web applications and diagnose technical issues.
- Company: Join a worker-owned digital agency with over 20 years of experience.
- Benefits: Enjoy flexible working hours, 25 days holiday, and a pension scheme.
- Other info: Embrace a dynamic, supportive team culture with opportunities for growth.
- Why this job: Make a real difference by helping clients solve their tech problems remotely.
- Qualifications: Experience in technical support or development, with strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
We're looking for a technically capable and customer-focused Support Developer to join our small, friendly team. This is a support-first role, you'll be the first point of contact for technical issues raised by our clients, working across a varied portfolio of web applications and CMS-based sites. This is a fully remote role, open to candidates based in the UK.
Day-to-day you'll handle first and second line support tickets, diagnose and fix bugs, carry out routine maintenance tasks, and occasionally contribute to small development pieces. Our clients' systems are built on a range of technologies, so an adaptable, investigative mindset matters more than deep expertise in any single stack.
- Handling first and second line support requests, triaging issues and keeping clients informed
- Diagnosing and resolving bugs across web applications built in .NET/ASP.NET, WordPress, and Drupal
- Querying and maintaining relational databases (SQL Server, MySQL, or similar) to investigate and resolve data-related issues
- Supporting and maintaining CMS-based sites, including content, configuration, and plugin/module issues
- Some commercial experience in a development or technical support role
- NET or ASP.NET, including experience supporting or maintaining ASP.NET WebForms applications
- Comfortable writing SQL queries and working with relational databases
- Familiarity with WordPress and/or Drupal at a technical level, not just content editing, but theme files, plugins/modules, and configuration
- Good communication skills, you'll be writing to clients regularly and need to translate technical issues into plain language
- Any experience with data analysis or reporting
- Familiarity with SQL Jobs or SSIS
What matters is that you're comfortable picking up new tools, can find your way around an unfamiliar codebase, and know how to ask the right questions when you're stuck.
About Co-operative Web: Co-operative Web is a worker-owned digital agency. We've been building and supporting web applications, CMS sites, and digital infrastructure for clients across the public, private, and third sectors for over two decades.
Benefits include:
- 25 days holiday plus bank holidays
- Fully remote working (UK only)
- Flexible working hours
- Employer contributed pension
- An additional day of holiday for each year of membership, up to a maximum of 35 days
IT Developer - Fully Remote employer: Co-operative Web
Co-operative Web is an excellent employer for IT Developers seeking a supportive and flexible work environment. With fully remote working options, a commitment to employee growth through additional holiday for each year of membership, and a friendly team culture, we prioritise both professional development and work-life balance. Join us to be part of a worker-owned digital agency that values your contributions and fosters a collaborative atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land IT Developer - Fully Remote
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Co-operative Web. Understand their values, projects, and the tech stack they use. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be translating technical issues into plain language for clients, it’s crucial to demonstrate your ability to communicate clearly. Try explaining a complex tech problem to a friend or family member who isn’t tech-savvy.
✨Tip Number 3
Show off your adaptability! In your interviews, share examples of how you've tackled unfamiliar technologies or codebases in the past. Highlighting your investigative mindset will resonate well with the team, as they value flexibility over deep expertise in one area.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative to apply directly. It shows you're keen and ready to jump into the role. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace IT Developer - Fully Remote
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match our job description. Highlight any relevant technical support or development experience, especially with .NET/ASP.NET, WordPress, and Drupal.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've tackled technical issues in the past and how you communicate complex ideas simply.
Show Off Your Problem-Solving Skills:In your application, give us a glimpse of your investigative mindset. Describe a time when you diagnosed and resolved a tricky bug or issue, and what steps you took to get there.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Co-operative Web
✨Know Your Tech Stack
Make sure you brush up on the technologies mentioned in the job description, especially .NET/ASP.NET, WordPress, and Drupal. Familiarise yourself with common issues and solutions related to these platforms, as you'll likely be asked about them during the interview.
✨Show Off Your Problem-Solving Skills
Prepare to discuss specific examples where you've diagnosed and resolved technical issues. Think of scenarios where you triaged support tickets or fixed bugs, and be ready to explain your thought process clearly and concisely.
✨Communicate Like a Pro
Since this role involves regular communication with clients, practice explaining technical concepts in simple terms. You might be asked how you would handle a client query, so demonstrate your ability to translate tech jargon into plain language.
✨Be Ready to Adapt
Highlight your adaptability and willingness to learn new tools or technologies. Share experiences where you've successfully navigated unfamiliar codebases or picked up new skills quickly, as this will resonate well with the company's focus on an investigative mindset.
