At a Glance
- Tasks: Provide first-class support for web applications and diagnose technical issues.
- Company: Join Co-operative Web, a worker-owned digital agency with a friendly vibe.
- Benefits: Enjoy 25 days holiday, flexible hours, and a pension plan.
- Other info: Fully remote role with opportunities for growth and learning new tools.
- Why this job: Make a real difference by helping clients solve their tech problems remotely.
- Qualifications: Experience in development or technical support, especially with .NET and SQL.
The predicted salary is between 30000 - 40000 € per year.
We're looking for a technically capable and customer-focused Support Developer to join our small, friendly team. This is a support-first role, you'll be the first point of contact for technical issues raised by our clients, working across a varied portfolio of web applications and CMS-based sites. This is a fully remote role, open to candidates based in the UK.
Day-to-day you'll handle first and second line support tickets, diagnose and fix bugs, carry out routine maintenance tasks, and occasionally contribute to small development pieces. Our clients' systems are built on a range of technologies, so an adaptable, investigative mindset matters more than deep expertise in any single stack.
- Handling first and second line support requests, triaging issues and keeping clients informed
- Diagnosing and resolving bugs across web applications built in .NET/ASP.NET, WordPress, and Drupal
- Querying and maintaining relational databases (SQL Server, MySQL, or similar) to investigate and resolve data-related issues
- Supporting and maintaining CMS-based sites, including content, configuration, and plugin/module issues
- Some commercial experience in a development or technical support role
- NET or ASP.NET, including experience supporting or maintaining ASP.NET WebForms applications
- Comfortable writing SQL queries and working with relational databases
- Familiarity with WordPress and/or Drupal at a technical level, not just content editing, but theme files, plugins/modules, and configuration
- Good communication skills, you'll be writing to clients regularly and need to translate technical issues into plain language
- Any experience with data analysis or reporting
- Familiarity with SQL Jobs or SSIS
What matters is that you're comfortable picking up new tools, can find your way around an unfamiliar codebase, and know how to ask the right questions when you're stuck.
About Co-operative Web: Co-operative Web is a worker-owned digital agency. We've been building and supporting web applications, CMS sites, and digital infrastructure for clients across the public, private, and third sectors for over two decades.
25 days holiday plus bank holidays ~ Fully remote working (UK only) ~ Flexible working hours ~ Employer contributed pension ~ An additional day of holiday for each year of membership, up to a maximum of 35 days.
Developer, Microsoft Technologies, Fully Remote employer: Co-operative Web
Co-operative Web is an excellent employer for those seeking a fulfilling role in a supportive and collaborative environment. With fully remote working options, flexible hours, and a strong emphasis on employee well-being, we offer 25 days of holiday plus bank holidays, along with additional leave for long-term members. Our commitment to professional growth and a worker-owned ethos ensures that every team member has a voice and the opportunity to thrive in their career.
StudySmarter Expert Advice🤫
We think this is how you could land Developer, Microsoft Technologies, Fully Remote
✨Tip Number 1
Get to know the company inside out! Research Co-operative Web, their projects, and their values. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be translating technical issues into plain language for clients, try explaining complex concepts to friends or family. This will help you sound confident and clear during interviews.
✨Tip Number 3
Show off your adaptability! Be ready to discuss how you've tackled unfamiliar technologies or codebases in the past. Share specific examples where you picked up new tools quickly and solved problems effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen on joining our friendly team at Co-operative Web.
We think you need these skills to ace Developer, Microsoft Technologies, Fully Remote
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match our job description. Highlight any relevant technical support roles or experience with .NET, ASP.NET, WordPress, or Drupal. We want to see how you can fit into our friendly team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're interested in this role and how your background makes you a great fit. Don’t forget to mention your adaptability and investigative mindset – we love those qualities!
Show Off Your Communication Skills:Since you'll be writing to clients regularly, it's important to demonstrate your ability to translate technical jargon into plain language. Use clear and concise language in your application to show us you can communicate effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Co-operative Web!
How to prepare for a job interview at Co-operative Web
✨Know Your Tech Stack
Make sure you brush up on the technologies mentioned in the job description, especially .NET/ASP.NET, WordPress, and Drupal. Familiarise yourself with common issues and solutions related to these platforms, as you'll likely be asked about them during the interview.
✨Show Off Your Problem-Solving Skills
Prepare to discuss specific examples where you've diagnosed and resolved technical issues. Think of scenarios where you triaged support tickets or fixed bugs, and be ready to explain your thought process clearly and concisely.
✨Communicate Like a Pro
Since this role involves regular communication with clients, practice explaining technical concepts in simple terms. You might be asked how you would handle a client query, so demonstrate your ability to translate tech jargon into plain language.
✨Be Ready to Adapt
Highlight your adaptability and willingness to learn new tools or technologies. Share experiences where you've successfully navigated unfamiliar codebases or picked up new skills quickly, as this will resonate well with the company's focus on an investigative mindset.
