At a Glance
- Tasks: Lead a friendly team, coach members, and ensure great customer service.
- Company: Join Co-op, a community-focused company with 175 years of fair practices.
- Benefits: Enjoy 36 days holiday, 30% store discount, and virtual healthcare services.
- Why this job: Grow your leadership skills while making a positive impact in your community.
- Qualifications: Must be 18+, with strong people skills and a desire to learn.
- Other info: Flexible shifts, full training provided, and no CV needed to apply!
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do
-
Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
-
Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected
-
Make sure that the store remains safe, legal, and fully operational
-
Manage diligence checks and stock accuracy to make shopping a great experience for our customers
-
Support your store manager by deputising when they’re not working and delivering a variety of HR processes
-
Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
-
Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan
The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
-
Great people skills, with the ability to build positive relationships with customers and colleagues
-
Strong organisational and problem-solving skills
-
A desire to learn, grow and develop your leadership skills
-
The flexibility to work a range of different shifts
Pay: £13.32 per hour
Contract: 20 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided
You can now apply for this role using your mobile device (no CV needed!)
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op.
When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores., Full, paid training and dedicated support for your personal development and career progression
-
30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
-
A pension scheme with up to 10% employer contributions
-
Wagestream- a money management app giving you access to a percentage of your pay as you earn it
-
36 days of holiday (including bank holidays, pro rata for part time colleagues)
-
Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
-
24/7 employee assistance service
-
Rotas shared three weeks in advance and accessible on your phone
-
Cycle-to-work scheme
Building an inclusive workplace
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at
jobs.coop.co.uk/diversity-inclusion-wellbeing.
Retail Supervisor employer: Co-operative Group Limited.
Contact Detail:
Co-operative Group Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor
✨Tip Number 1
Familiarize yourself with Co-op's values and community initiatives. Understanding how we operate differently and our commitment to fairness will help you connect with the team during your interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully coached or supported a team in the past. Highlighting your ability to foster an inclusive culture will resonate well with us.
✨Tip Number 3
Be ready to discuss your problem-solving abilities. Think of specific situations where you've effectively managed challenges on the shop floor, as this is crucial for the role.
✨Tip Number 4
Demonstrate your passion for customer service. Prepare to share stories that illustrate your commitment to providing friendly and thoughtful service, as this aligns with our core mission.
We think you need these skills to ace Retail Supervisor
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Customer Team Leader. Highlight your experience in customer service, team leadership, and any relevant skills that align with the job description.
Showcase Your People Skills: Emphasize your ability to build positive relationships with customers and colleagues. Provide examples of how you've successfully managed teams or handled challenging situations in the past.
Highlight Your Flexibility: Mention your availability for varied shifts, including early mornings, late evenings, and weekends. This shows your commitment and adaptability to the role.
Express Your Desire to Grow: Convey your eagerness to learn and develop your leadership skills. Discuss any previous training or coaching experiences that demonstrate your commitment to personal development.
How to prepare for a job interview at Co-operative Group Limited.
✨Show Your People Skills
As a Customer Team Leader, you'll need to demonstrate great people skills. Be prepared to share examples of how you've built positive relationships with customers and colleagues in the past.
✨Emphasize Your Leadership Experience
Highlight any previous experience you have in coaching or supervising a team. Discuss how you foster an inclusive culture and support your team members' development.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific situations where you've successfully resolved challenges in a retail environment. This will show your strong organisational and problem-solving skills.
✨Understand Co-op's Values
Familiarize yourself with Co-op's commitment to fairness and community support. Be prepared to discuss how you can contribute to these values in your role as a Customer Team Leader.