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For Companies At a Glance
- Tasks: Deliver friendly service, support customers, and keep the store safe and stocked.
- Company: Join Co-op, a community-focused company with 175 years of commitment to fairness.
- Benefits: Enjoy 31 days holiday, 30% off products, and a pension with up to 10% employer contributions.
- Why this job: Be part of a diverse team that values inclusivity and supports your personal growth.
- Qualifications: Must be 18+, with great people skills and a positive approach to change.
- Other info: Apply easily via mobile, no CV needed, and full training provided.
At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do
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Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
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Work together to make everyone’s day better – supporting your store colleagues to solve problems for customers and members
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Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
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Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
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Support your local community – get involved in all kinds of activities and events!, We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
Expand for full job description
Success profile
What makes a successful member of our team? Check out the top traits we’re looking for and see if you have the right mix.
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Forging Relationships
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Speaking Up
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Co-operation
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Inspirational Communication
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Supporting Change
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A genuine care for the needs of customers and members
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Great people skills, with the ability to build positive relationships with customers and colleagues
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A positive approach to change and problem solving
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The flexibility to work a range of different shifts
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Holidays starting from 31 days holiday per year (includes bank holidays)
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30% off Co-op branded products in our food stores
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Pension with up to 10% employer contributions
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Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
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Services to support your physical, mental and financial wellbeing, Contract: 18 hours per week + regular overtime, permanent, part time
Working pattern: Sunday, 3pm to 9pm, Wednesday, 5pm to 11pm, Friday, 6am to 12pm
Full, paid training provided
You can apply for this role using your mobile device (no CV needed!)
You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.
We’re looking for Customer Team Members to join our team at Co-op.
When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores., * 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
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A pension scheme with up to 10% employer contributions
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Wagestream- a money management app giving you access to a percentage of your pay as you earn it
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31 days of holiday (including bank holidays, pro rata for part time colleagues)
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Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
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24/7 employee assistance service
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Full, paid training and dedicated support for your personal development and career progression
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Rotas shared three weeks in advance and accessible on your phone
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Cycle-to-work scheme
Location: 29-35 School Road, Tilehurst, Reading, RG31 5AR
Customer Team Member employer: Co-operative Group Limited.
Contact Detail:
Co-operative Group Limited. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Familiarize yourself with Co-op's values and community initiatives. Showing that you understand and align with their mission to support local communities can set you apart during the interview.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer, as this will demonstrate your genuine care for their needs.
✨Tip Number 3
Be prepared to discuss how you handle change and problem-solving. Co-op values flexibility and a positive approach, so think of specific situations where you've successfully adapted to new challenges.
✨Tip Number 4
Since teamwork is crucial, come ready with examples of how you've collaborated with others in previous roles. Highlighting your ability to forge relationships will resonate well with the hiring team.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Team Member at Co-op. Highlight your customer service skills and ability to work collaboratively in your application.
Tailor Your Application: Customize your application to reflect the values and traits that Co-op is looking for, such as forging relationships, co-operation, and inspirational communication. Use specific examples from your past experiences.
Complete Online Assessments: Remember that part of the application process includes two online assessments. Allocate around 20 minutes to complete these tests, as they are crucial for your application.
Show Your Commitment to Diversity: Co-op values diversity and inclusion. If applicable, mention any experiences or perspectives that contribute to a diverse workplace. This can strengthen your application and show that you align with their values.
How to prepare for a job interview at Co-operative Group Limited.
✨Show Your Customer Focus
Make sure to highlight your genuine care for customers during the interview. Share examples of how you've gone above and beyond to provide excellent service in previous roles.
✨Demonstrate Teamwork Skills
Co-op values collaboration, so be prepared to discuss how you work well with others. Provide specific instances where you've supported colleagues or contributed to a team effort.
✨Embrace Change Positively
Talk about your flexibility and positive approach to change. Share experiences where you've adapted to new situations or helped others adjust to changes in the workplace.
✨Engage with Community Involvement
Since supporting the local community is important to Co-op, mention any past involvement in community activities or events. Show your enthusiasm for being part of a team that makes a difference.
