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- Tasks: Lead and motivate a team to deliver excellent customer service and achieve store targets.
- Company: Join Your Co-op, a community-focused organisation dedicated to inclusivity and support.
- Benefits: Enjoy discounts on childcare, groceries, holidays, and access to financial wellbeing resources.
- Why this job: Be part of a vibrant team, make a difference in the community, and develop your skills.
- Qualifications: Customer-focused with strong communication skills; previous supervisory experience is a plus.
- Other info: Flexible shifts available, with rotas provided four weeks in advance for work-life balance.
The predicted salary is between 28800 - 43200 £ per year.
Working as a Team Leader in Your Co-op, you’ll be responsible for providing support to managers in coaching, guiding, and coordinating the work of the team to complete their tasks. You’ll also drive them to increase sales, secure customer loyalty and attain store targets.
Some of your key responsibilities would be:
- to champion excellent customer service
- to motivate and support the team by leading from the front
- to delegate the tasks fairly
- to understand how the store is performing against financial targets
- to have a good understanding of the products we sell and be able to offer guidance to customers sharing knowledge of local products and promotions
- to take ownership to ensure that customer complaints are dealt with professionally
- to be actively involved with community projects and supporting local community groups
Your shift pattern may include some evenings and weekends, but we value your time outside of work and we’ll make sure your rota is available 4 weeks in advance – giving you peace of mind to be able to make the most of your days off.
We’ll review your application as soon as possible and if it matches with this role requirement, one of our friendly recruitment team will get in touch to chat and find out more about you. The next step of the process is to attend a face-to-face interview with a Store Manager where you can show us what you’re made of and you may even get an offer the same day!
Who are we looking for?
- To be customer focused and deliver excellent store experiences
- A natural ability to listen, interact and communicate with customers and team members
- Enthusiasm and resilience to support your colleagues during demanding times
- Flexibility to work a range of shifts, ranging from daytimes to evenings and weekends
- Confidence and a friendly, approachable nature
- Some previous supervisory experience (desirable)
At Your Coop we are dedicated to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work, so if you’re excited about this role but your past experience doesn’t align perfectly with the job description, don’t worry! still click apply! You may just be the candidate we are looking for, and we believe in transferrable skills.
What can we offer you?
Joining us means you will be part of something amazing and it also means you will have access to great benefits including:
- 60% discount on your childcare fees
- Save 20% on your food shopping expenses.
- Get up to £500 off your next holiday.
- Benefit from Wagestream - our financial wellbeing app.
- Earn paid volunteering hours to give back to your community.
- Access GroceryAid for dedicated colleague mental health support.
- Engage in full training and accredited development programs.
Don’t miss out on this opportunity to start your journey with us today! Apply now!
Team Leader employer: Co-Operative Energy Ltd
Contact Detail:
Co-Operative Energy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with the core values and mission of Your Co-op. Understanding their commitment to customer service and community involvement will help you align your responses during the interview, showcasing how you can contribute to their goals.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your leadership skills and ability to motivate a team. Think about specific situations where you successfully guided a team or resolved customer complaints, as these will resonate well with the interviewers.
✨Tip Number 3
Research local products and promotions that Your Co-op offers. Being knowledgeable about what they sell will not only impress your interviewers but also show your enthusiasm for the role and your readiness to engage with customers effectively.
✨Tip Number 4
Demonstrate your flexibility and willingness to work various shifts by discussing your availability openly during the interview. This shows that you are adaptable and ready to meet the demands of the role, which is crucial for a Team Leader position.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements for the Team Leader position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous supervisory or leadership experience you have. Provide specific examples of how you've motivated a team, improved customer service, or achieved sales targets in past roles.
Showcase Customer Focus: Demonstrate your commitment to excellent customer service in your application. Share anecdotes that illustrate your ability to listen to customers, resolve complaints, and create positive shopping experiences.
Express Enthusiasm for Community Engagement: Mention any involvement in community projects or initiatives in your application. This shows that you align with the company's values and are willing to contribute beyond just your role as a Team Leader.
How to prepare for a job interview at Co-Operative Energy Ltd
✨Show Your Customer Focus
Emphasise your commitment to excellent customer service during the interview. Share specific examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
✨Demonstrate Leadership Skills
Prepare to discuss your supervisory experience and how you motivate and support team members. Highlight instances where you've successfully led a team or managed tasks effectively.
✨Know the Products
Familiarise yourself with the products offered by the company and any local promotions. Being able to discuss these confidently will show your enthusiasm and readiness for the role.
✨Be Ready for Scenario Questions
Expect questions about handling customer complaints or motivating a team during busy periods. Prepare thoughtful responses that showcase your problem-solving skills and ability to remain calm under pressure.
