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- Tasks: Lead and support a team to achieve sales and customer satisfaction goals.
- Company: Join Your Co-op, a community-focused organisation dedicated to excellent service.
- Benefits: Enjoy discounts on childcare, groceries, holidays, and access to financial wellbeing support.
- Why this job: Be part of a diverse team, make an impact, and develop your leadership skills.
- Qualifications: Customer-focused with good communication skills; supervisory experience is a plus.
- Other info: Flexible shifts available; apply even if your experience doesn't match perfectly!
The predicted salary is between 28800 - 43200 £ per year.
Working as a Team Leader in Your Co-op, you’ll be responsible for providing support to managers in coaching, guiding, and coordinating the work of the team to complete their tasks. You’ll also drive them to increase sales, secure customer loyalty and attain store targets.
Some of your key responsibilities would be:
•to champion excellent customer service
•to motivate and support the team by leading from the front
•to delegate the tasks fairly
•to understand how the store is performing against financial targets
•to have a good understanding of the products we sell and be able to offer guidance to customers sharing knowledge of local products and promotions
•to take ownership to ensure that customer complaints are dealt with professionally
•to be actively involved with community projects and supporting local community groups
You can find more details about Team Leader responsibilities in the attached Job Description document.
Your shift pattern may include some evenings and weekends, but we value your time outside of work and we’ll make sure your rota is available 4 weeks in advance – giving you peace of mind to be able to make the most of your days off.
We’ll review your application as soon as possible and if it matches with this role requirement, one of our friendly recruitment team will get in touch to chat and find out more about you. The next step of the process is to attend a face-to-face interview with a Store Manager where you can show us what you’re made of and you may even get an offer the same day!
Who are we looking for?
You will need:
•To be customer focused and deliver excellent store experiences
•A natural ability to listen, interact and communicate with customers and team members
•Enthusiasm and resilience to support your colleagues during demanding times
•Flexibility to work a range of shifts, ranging from daytimes to evenings and weekends
•Confidence and a friendly, approachable nature
•Some previous supervisory experience (desirable)
At Your Coop we are dedicated to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work, so if you\’re excited about this role but your past experience doesn’t align perfectly with the job description, don’t worry! still click apply! You may just be the candidate we are looking for, and we believe in transferrable skills.
What can we offer you?
Joining us means you will be part of something amazing and it also means you will have access to great benefits including:
- 60% discount on your childcare fees
- Save 20% on your food shopping expenses.
- Get up to £500 off your next holiday.
- Benefit from Wagestream – our financial wellbeing app.
- Earn paid volunteering hours to give back to your community.
- Access GroceryAid for dedicated colleague mental health support.
- Engage in full training and accredited development programs.
Don\’t miss out on this opportunity to start your journey with us today! Apply now! #J-18808-Ljbffr
Team Leader employer: Co-Operative Energy Ltd
Contact Detail:
Co-Operative Energy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with the products and services offered by Your Co-op. Understanding local products and promotions will not only help you in the interview but also demonstrate your commitment to providing excellent customer service.
✨Tip Number 2
Showcase your leadership skills during the interview by sharing specific examples of how you've motivated and supported a team in the past. This will highlight your ability to lead from the front, which is crucial for the Team Leader role.
✨Tip Number 3
Prepare to discuss how you handle customer complaints professionally. Think of a time when you resolved an issue effectively, as this will illustrate your customer-focused approach and problem-solving skills.
✨Tip Number 4
Be ready to talk about your flexibility regarding shift patterns. Since the role requires working evenings and weekends, expressing your willingness to adapt will show that you're a reliable candidate who can meet the store's needs.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Team Leader position. Highlight key aspects such as customer service, team motivation, and community involvement in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the Team Leader role. Emphasise any supervisory experience, customer service achievements, and your ability to work flexibly across various shifts.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you have successfully led teams, improved customer experiences, or contributed to community projects in the past.
Prepare for the Interview: Anticipate questions related to team leadership, customer service scenarios, and your approach to handling complaints. Prepare examples that demonstrate your problem-solving skills and ability to motivate others.
How to prepare for a job interview at Co-Operative Energy Ltd
✨Show Your Customer Service Skills
As a Team Leader, excellent customer service is key. Be prepared to share examples of how you've successfully handled customer interactions in the past, demonstrating your ability to listen and respond effectively.
✨Demonstrate Leadership Qualities
Highlight your experience in motivating and supporting team members. Discuss specific instances where you led a team or delegated tasks effectively, showcasing your leadership style and how it aligns with the company's values.
✨Know the Products Inside Out
Familiarise yourself with the products offered by the company. Be ready to discuss how you would guide customers in making informed choices, especially regarding local products and promotions.
✨Emphasise Community Involvement
The role involves engaging with community projects. Share any relevant experiences you have in community work or initiatives, and express your enthusiasm for contributing to local groups and events.
