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- Tasks: Lead and support a team to achieve sales and customer satisfaction goals.
- Company: Join Your Co-op, a community-focused organisation dedicated to excellent service.
- Benefits: Enjoy discounts on childcare, groceries, holidays, and access to financial wellbeing support.
- Why this job: Be part of a diverse team, make an impact, and develop your leadership skills.
- Qualifications: Customer-focused with good communication skills; supervisory experience is a plus.
- Other info: Flexible shifts available; apply even if your experience doesn't match perfectly!
The predicted salary is between 28800 - 43200 £ per year.
Being a Team Leader with Your Co-op is more than operating tills and stacking shelves. You’ll be responsible for providing support to managers, coaching and coordinating the work of the team as well as driving them to increase sales and attain store targets. We strive to be there when our customers need us most and to help us achieve this, your shift pattern may include evenings and weekends.
Some of your key responsibilities as a Team Leader would include:
- Going the extra mile to ensure customers have a fantastic store experience
- Motivating and supporting the team by leading from the front
- Having a sound understanding of our products and offering guidance to our customers
- Taking ownership of customer complaints and dealing with them professionally
Who are we looking for?
Our ideal candidate will be;
- Customer focused and deliver excellent store experiences
- Naturally be able to listen, interact and communicate with customers and team members
- Enthusiastic and resilient to support your colleagues during demanding times
- Confident with a friendly and approachable nature
At Your Coop, we are dedicated to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work, so if you\’re excited about this role but your past experience doesn’t align perfectly with the job description, don’t worry! Still click apply! You may just be the candidate we are looking for and we believe in transferrable skills. Some prior experience in a supervisory role is desired but not essential.
What can we offer you?
- Employee Discounts – Save up to 60% off Childcare, 20% off your Food Shop and15% off your next Holiday
- 30 Days Annual Leave – Rising with service up to a maximum of 37 days
- Health and Wellbeing Programmes – Benefit from our Stream App and our partnership with Grocery Aid for financial and mental health support
- Full Training and Accredited Development Plans
- Enhanced Maternity, Paternity and Family leave and more!
Apply today! If you would like more information, please email our team at careers@midcounties.coop
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Team Leader employer: Co-Operative Energy Ltd
Contact Detail:
Co-Operative Energy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with the products and services offered by Your Co-op. Understanding local products and promotions will not only help you in the interview but also demonstrate your commitment to providing excellent customer service.
✨Tip Number 2
Showcase your leadership skills during the interview by sharing specific examples of how you've motivated and supported a team in the past. This will highlight your ability to lead from the front, which is crucial for the Team Leader role.
✨Tip Number 3
Prepare to discuss how you handle customer complaints professionally. Think of a time when you resolved an issue effectively, as this will illustrate your customer-focused approach and problem-solving skills.
✨Tip Number 4
Be ready to talk about your flexibility regarding shift patterns. Since the role requires working evenings and weekends, expressing your willingness to adapt will show that you're a reliable candidate who can meet the store's needs.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Team Leader position. Highlight key aspects such as customer service, team motivation, and community involvement in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the Team Leader role. Emphasise any supervisory experience, customer service achievements, and your ability to work flexibly across various shifts.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you have successfully led teams, improved customer experiences, or contributed to community projects in the past.
Prepare for the Interview: Anticipate questions related to team leadership, customer service scenarios, and your approach to handling complaints. Prepare examples that demonstrate your problem-solving skills and ability to motivate others.
How to prepare for a job interview at Co-Operative Energy Ltd
✨Show Your Customer Service Skills
As a Team Leader, excellent customer service is key. Be prepared to share examples of how you've successfully handled customer interactions in the past, demonstrating your ability to listen and respond effectively.
✨Demonstrate Leadership Qualities
Highlight your experience in motivating and supporting team members. Discuss specific instances where you led a team or delegated tasks effectively, showcasing your leadership style and how it aligns with the company's values.
✨Know the Products Inside Out
Familiarise yourself with the products offered by the company. Be ready to discuss how you would guide customers in making informed choices, especially regarding local products and promotions.
✨Emphasise Community Involvement
The role involves engaging with community projects. Share any relevant experiences you have in community work or initiatives, and express your enthusiasm for contributing to local groups and events.
