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- Tasks: Support daily operations and provide top-notch customer service in a dynamic environment.
- Company: Join Your Coop, a diverse group in Food Retail, Childcare, Travel, and more.
- Benefits: Enjoy discounts on childcare, food shopping, holidays, and access to financial wellbeing support.
- Why this job: Experience varied tasks, a supportive culture, and make a real impact in customers' lives.
- Qualifications: Previous experience in Tour Operations or Travel Retail and strong customer service skills required.
- Other info: Flexible working options and opportunities for personal development await you!
The predicted salary is between 28800 - 43200 £ per year.
Your Coop are looking for a Operations Executive to join our society. We’re a multi-business group operating in Food Retail, Childcare, Travel, Post Office and Utilities, meaning you will get a breadth of multi-sector experience in a complex and fast-moving organisation. No two days will ever be the same!The purpose of the Operations Executive is to support the day-to-day operation of Coop Holidays completing administrative tasks efficiently within deadlines and dealing with any potential issues for customers should they arise. We are looking for someone who is always willing to provide unrivalled customer service and remain calm in crisis.
As a Operations Executive, you will:
- Receive operational and admin enquiries from both B2C and B2B customers answering them efficiently.
- Provide unrivalled customer service by continuously going the extra mile.
- Inform suppliers in resort where any issues arise, or changes are required.
- Check all bookings and compile important travel documents prior to customers traveling, ensure all information is correct.
- Inform customers of any changes such as schedule changes, effectively and efficiently when they occur.
- Find solutions and/or suitable alternative for bookings where original requests may not be possible.
- Support your customers with on trip questions, amendments and issues.
Who are we looking for?
To be a successful candidate for this role you will need:
•Previous experience in Tour Operations or Travel Retail
•Experience in customer service or administration desired
•Customer focused
•Calm under pressure
•Experience in working for membership-driven organisation desirable
•Comfortable working independently and as part of a team
•Confident communicator via multiple communication channels
What can we offer you?
Joining us means you will be part of something amazing and it also means you will have access to great benefits including:
Up to 60% discount on your childcare fees.
Save 20% on your food shopping expenses.
Get 15% off your next holiday.
Benefit from Wagestream – our financial wellbeing app.
Earn paid volunteering hours to give back to your community.
Access GroceryAid for dedicated colleague mental health support.
Engage in full training and accredited development programs.
Don\’t miss out on this opportunity to start your journey with us today! Apply now!
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Operations Executive employer: Co-Operative Energy Ltd
Contact Detail:
Co-Operative Energy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Executive
✨Tip Number 1
Familiarise yourself with the travel industry, especially in tour operations and customer service. Understanding the nuances of these sectors will help you speak confidently about your experience during any interviews.
✨Tip Number 2
Showcase your ability to handle customer inquiries efficiently. Prepare examples from your past experiences where you successfully resolved customer issues or provided exceptional service, as this is crucial for the Operations Executive role.
✨Tip Number 3
Demonstrate your calmness under pressure by preparing for potential scenario-based questions. Think of situations where you had to manage crises or unexpected changes, and be ready to discuss how you handled them.
✨Tip Number 4
Network with professionals in the travel and operations sectors. Engaging with others in the field can provide insights into the role and may even lead to referrals, increasing your chances of landing the job with us.
We think you need these skills to ace Operations Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Operations Executive position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in tour operations, customer service, and administration. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide excellent customer service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how you've handled customer inquiries or resolved issues in previous roles, showcasing your calmness under pressure and problem-solving skills.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Operations Executive role.
How to prepare for a job interview at Co-Operative Energy Ltd
✨Showcase Your Customer Service Skills
Since the role requires providing unrivalled customer service, be prepared to share specific examples of how you've gone the extra mile for customers in previous roles. Highlight your ability to remain calm under pressure and resolve issues effectively.
✨Demonstrate Your Multi-Tasking Abilities
The Operations Executive position involves handling various tasks simultaneously. During the interview, discuss your experience managing multiple responsibilities and how you prioritise tasks to meet deadlines without compromising quality.
✨Familiarise Yourself with the Travel Industry
Having a background in Tour Operations or Travel Retail is beneficial. Brush up on current trends in the travel industry and be ready to discuss how your knowledge can contribute to the company's success.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios where you might need to handle customer complaints or booking changes, and think through how you would approach these situations to find effective solutions.
