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- Tasks: Lead a team to enhance customer experiences and motivate staff.
- Company: A leading retail cooperative focused on customer satisfaction.
- Benefits: Flexible hours, employee discounts, generous leave, and health programmes.
- Why this job: Make a real difference in customer service while developing your leadership skills.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Join a supportive team with opportunities for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
A leading retail cooperative in Kidlington is seeking a Team Leader to enhance customer experiences and support team dynamics. In this role, you will be responsible for motivating staff, resolving customer complaints, and ensuring store targets are met.
Ideal candidates will have strong communication skills and a customer-centric approach. The company offers flexible hours, including evenings and weekends, along with benefits like employee discounts, generous leave, and a health and wellbeing program.
Team Leader: Elevate Customer Experience & Team Coaching in Kidlington employer: Co-Operative Energy Ltd
Contact Detail:
Co-Operative Energy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader: Elevate Customer Experience & Team Coaching in Kidlington
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info about the team culture and what they really value in a Team Leader.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer experience and team dynamics. We should be ready to share specific examples of how we've motivated staff or resolved complaints effectively.
✨Tip Number 3
Showcase your communication skills during the interview. We want to demonstrate our ability to connect with both customers and team members, so let’s keep it conversational and engaging!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our application to highlight our customer-centric approach and leadership experience.
We think you need these skills to ace Team Leader: Elevate Customer Experience & Team Coaching in Kidlington
Some tips for your application 🫡
Show Your Customer-Centric Approach: When writing your application, make sure to highlight your experience in enhancing customer experiences. We want to see how you've gone above and beyond to resolve complaints and create a positive atmosphere for customers.
Communicate Clearly: Strong communication skills are key for this role. Use clear and concise language in your application. We appreciate straightforwardness, so avoid jargon and get straight to the point about your relevant skills and experiences.
Demonstrate Leadership Qualities: As a Team Leader, you'll need to motivate and support your team. Share examples of how you've successfully led a team or coached others in previous roles. We love to see candidates who can inspire and uplift those around them.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Co-Operative Energy Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the retail cooperative. Understand their values, mission, and what sets them apart in enhancing customer experiences. This knowledge will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to motivate and support your team. Prepare examples of how you've successfully led a team in the past, resolved conflicts, or improved team dynamics. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Customer-Centric Thinking
Since the role focuses on enhancing customer experiences, be ready to discuss your approach to customer service. Think of specific instances where you've gone above and beyond for a customer or resolved a complaint effectively. This will highlight your commitment to putting customers first.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team culture, how success is measured in the role, or what challenges the team currently faces. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
