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- Tasks: Help customers have a fantastic shopping experience and keep the store looking great.
- Company: Join Your Co-op, a community-focused business that values people above all.
- Benefits: Enjoy discounts on childcare, food shopping, holidays, and access to mental health support.
- Why this job: Be part of a diverse team, engage in community activities, and develop your skills.
- Qualifications: Customer-focused attitude, good communication skills, and flexibility for various shifts.
- Other info: Face-to-face interviews may lead to same-day offers; apply even if your experience isn't a perfect match!
Being a Customer Services Assistant with Your Co-op is more than operating tills and stacking shelves. Here you will be part of business that puts people at the heart of everything they do.
Some of your key responsibilities would be:
•To go the extra mile to ensure customers have a fantastic store experience
•To provide customers with a speedy and convenient checkout process
•To ensure the store looks presentable for customers
•To replenish stock to ensure customers can purchase our wide variety of products
•To be actively involved with social activities and during-work-time volunteering hours to support your local community
You can find more details about Customer Service Assistant responsibilities in the attached Job Description document.
Your shift pattern may include some evenings and weekends, but we value your time outside of work and we’ll make sure your rota is available 4-weeks in advance – giving you peace of mind to be able to make the most of your days off.
We’ll review your application as soon as possible and if it matches with this role requirement, one of our friendly recruitment team will get in touch to chat and find out more about you. The next step of the process is to attend a face-to-face interview with a Store Manager where you can show us what you’re made of and you may even get an offer the same day!
Who are we looking for?
You will need:
•To be customer focused and deliver excellent store experiences
•A natural ability to listen, interact and communicate with customers and team members
•Enthusiasm and resilience to support your colleagues during demanding times
•Flexibility to work a range of shifts, ranging from daytimes to evenings and weekends
•Confidence and a friendly, approachable nature
At Your Coop, we are dedicated to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work, so if you\’re excited about this role but your past experience doesn’t align perfectly with the job description, don’t worry! still click apply! You may just be the candidate we are looking for, and we believe in transferrable skills.
What can we offer you?
Joining us means you will be part of something amazing and it also means you will have access to great benefits including:
- 60% discount on your childcare fees
- Save 20% on your food shopping expenses.
- Get up to £500 off your next holiday.
- Benefit from Wagestream – our financial wellbeing app.
- Earn paid volunteering hours to give back to your community.
- Access GroceryAid for dedicated colleague mental health support.
- Engage in full training and accredited development programs.
Don\’t miss out on this opportunity to start your journey with us today! Apply now! #J-18808-Ljbffr
Customer Service Assistant employer: Co-Operative Energy Ltd
Contact Detail:
Co-Operative Energy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Show your enthusiasm for customer service during the interview. Share specific examples of how you've gone the extra mile for customers in previous roles or experiences, as this aligns perfectly with what they're looking for.
✨Tip Number 2
Demonstrate your flexibility by being open about your availability for various shifts. Mention any past experiences where you successfully adapted to changing schedules or worked during peak times.
✨Tip Number 3
Highlight your communication skills by preparing to discuss how you effectively listen and interact with both customers and team members. Consider role-playing common customer scenarios to showcase your approach.
✨Tip Number 4
Express your commitment to community involvement. Share any volunteering experiences or social activities you've participated in, as this will resonate with their focus on supporting local communities.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your enthusiasm for customer service and your ability to create fantastic store experiences. Use specific examples from your past experiences to demonstrate your skills in communication, teamwork, and resilience.
Highlight Transferable Skills: If your previous experience doesn't perfectly match the job description, focus on transferable skills. Emphasise your ability to listen, interact, and communicate effectively with customers and colleagues, as well as your flexibility in working various shifts.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Co-Operative Energy Ltd
✨Show Your Customer Focus
Emphasise your commitment to providing excellent customer service. Share specific examples from your past experiences where you went the extra mile for a customer or resolved a challenging situation effectively.
✨Demonstrate Communication Skills
Since the role requires strong interaction with customers and team members, practice clear and friendly communication. Be prepared to discuss how you listen actively and engage with others in a positive manner.
✨Exhibit Enthusiasm and Resilience
The interviewers will be looking for candidates who can handle demanding situations with a positive attitude. Prepare to share instances where you maintained your enthusiasm during busy times or supported colleagues under pressure.
✨Be Flexible and Open-Minded
Highlight your willingness to work various shifts, including evenings and weekends. Show that you are adaptable and ready to take on different responsibilities as needed, which is crucial for this role.
