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- Tasks: Deliver exceptional customer experiences and maintain a welcoming store environment.
- Company: Join Your Co-op, a community-focused business that prioritises people.
- Benefits: Enjoy discounts on childcare, groceries, holidays, and access to mental health support.
- Why this job: Be part of a diverse team making a positive impact in your community.
- Qualifications: Customer-focused attitude, strong communication skills, and flexibility for various shifts.
- Other info: Face-to-face interviews may lead to same-day offers; apply even if your experience isn't a perfect match.
The predicted salary is between 20000 - 30000 £ per year.
Being a Customer Service Assistant with OurCoop is more than operating tills and stacking shelves. We strive to be there when our customers need us most and to help achieve this your shift pattern may include evenings and weekends.
Some of your key responsibilities as a Customer Service Assistant would include:
- Going the extra mile to ensure customers have a fantastic store experience
- Providing customers with a speedy and convenient checkout process
- Replenishing stock to ensure customers can purchase our wide variety of products
- Ensuring the store is welcoming and presentable at all times
Who are we looking for?
Our ideal candidate will be:
- Customer focused and deliver excellent store experiences
- Naturally be able to listen, interact and communicate with customers and team members
- Enthusiastic and resilient to support your colleagues during demanding times
- Confident with a friendly and approachable nature
At OurCoop, we are to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work, so if you\’re excited about this role but your past experience doesn’t align perfectly with the job description, don’t worry! Still click apply! You may just be the candidate we are looking for and we believe in transferrable skills.
What can we offer you?
- Employee Discounts – Save up to 60% off Childcare, 20% off your Food Shop and 15% off your next Holiday
- 30 Days Annual Leave – Rising with service up to a maximum of 37 days
- Health and Wellbeing Programmes – Benefit from our Stream App and our partnership with Grocery Aid for financial and mental health support
- Full Training and Accredited Development Plans
- Enhanced Maternity, Paternity and Family leave and more!
Apply today! If you would like more information, please email our team at careers@midcounties.coop.
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Customer Service Assistant employer: Co-Operative Energy Ltd
Contact Detail:
Co-Operative Energy Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Show your enthusiasm for customer service during the interview. Share specific examples of how you've gone the extra mile for customers in previous roles or experiences, as this aligns perfectly with what Your Co-op values.
✨Tip Number 2
Demonstrate your flexibility by discussing your availability for various shifts, including evenings and weekends. This shows that you're ready to meet the demands of the role and are committed to being a reliable team member.
✨Tip Number 3
Prepare to discuss your communication skills. Think of instances where you effectively interacted with customers or colleagues, as this will highlight your ability to listen and engage, which is crucial for a Customer Service Assistant.
✨Tip Number 4
Research Your Co-op's community involvement initiatives. Being knowledgeable about their social activities and volunteering opportunities can help you connect with the interviewers and show that you share their commitment to supporting the local community.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your enthusiasm for customer service and your ability to create fantastic store experiences. Use specific examples from your past experiences to demonstrate your skills in communication and teamwork.
Highlight Relevant Skills: Make sure to emphasise your customer-focused attitude, flexibility in working hours, and any previous experience in retail or customer service. Mention your ability to handle demanding situations with resilience and enthusiasm.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at Co-Operative Energy Ltd
✨Show Your Customer Focus
Emphasise your commitment to providing excellent customer service. Share specific examples from your past experiences where you went the extra mile for a customer or resolved a challenging situation effectively.
✨Demonstrate Communication Skills
Since this role requires strong interaction with customers and team members, practice clear and friendly communication. Be prepared to discuss how you listen actively and engage with others in a positive manner.
✨Exhibit Enthusiasm and Resilience
The interviewers will be looking for your ability to stay positive during busy times. Share instances where you maintained a good attitude under pressure and supported your colleagues, showcasing your teamwork skills.
✨Be Flexible and Open-Minded
Highlight your willingness to work various shifts, including evenings and weekends. If you have any previous experience in flexible roles, mention it to show that you can adapt to the needs of the business.
