The Co-operative Bank is seeking a Complaints Experience Lead to join the Complaints Centre of Excellence in Manchester/Coventry. This role shapes the complaints strategy, driving fair outcomes and customer advocacy through expert handling and data-driven insights.
Working in a Hybrid model, you will lead complex investigations, coach teams, and ensure compliance with FCA requirements, DISP, and Consumer Duty while delivering tangible service improvements across the Group.
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Senior Complaints Experience Leader in Manchester employer: Co-operative Bank plc
Coventry Building Society is an exceptional employer, offering a collaborative work culture that fosters innovation and professional growth. Employees benefit from comprehensive training opportunities and a supportive environment that encourages cross-functional teamwork, making it an ideal place for those looking to make a meaningful impact in financial planning and analysis.
