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For Companies At a Glance
- Tasks: Design and model IT services, ensuring smooth delivery and integration across systems.
- Company: Join The Co-operative Bank, part of Coventry Building Society, committed to ethical values.
- Benefits: Enjoy remote work flexibility with one office day a month and a diverse, inclusive culture.
- Why this job: Shape service delivery while collaborating with teams and influencing positive change in a reputable organisation.
- Qualifications: Familiarity with ITIL frameworks, Agile methodologies, and diagramming software; project management knowledge is a plus.
- Other info: Candidates must have the right to work in the UK; background checks are required.
The predicted salary is between 43200 - 72000 £ per year.
Overview
IT Service Design Lead
CR3
12 Month Secondment
Remote – 1 day a month in the Manchester Office
The role:
As an IT Service Design lead, you’ll get involved in designing how services are structured, integrated and introduced across systems, designing the ecosystem that supports our services. You will play a key role in shaping how services are structured and delivered, including diagramming services, the people who supports them and any third party involvement or dependencies. This role focuses on Service Architecture Design, ensuring that service journeys, support models, processes and technology layers all work together to enable a smooth, sustainable service delivery. You will work with a Senior Service Design Lead, Service managers and programme directors to develop design concepts, support on setting the direction and quality assurance of Service Design delivery across multiple teams.
Key Accountabilities
- Design and Model Services – Create and maintain service blueprints, operating models, and architecture diagrams to represent current and future states of services.
- Drive Agile and Lean Practices – Influence, coach, and support teams to adopt the right Agile and Lean approaches, adapting methods as projects evolve.
- Service Transition & Alignment – Ensure service designs and transition plans align with business needs, enabling smooth introduction of new or changed services into live operations.
- Stakeholder Engagement – Work with and challenge senior stakeholders, manage expectations, and facilitate discussions on high-risk or complex issues.
- Strategic Contribution – Support the Senior Design Lead in implementing organisation-wide strategies, balancing business needs with user insights and long-term service improvements.
- Collaboration & Continuous Improvement – Foster effective team dynamics, resolve conflicts, and recommend sustainable changes to organisational structures and processes.
Technical Capabilities
- Familiarity with diagramming software (e.g. Visio).
- Understanding of ITIL frameworks
- Familiarity with applications of Agile and Lean methodologies
Knowledge, Skills and Experience Required
- Ability to identify system dependencies in end-to-end service delivery and operational workflow, including bottlenecks and impact across touchpoints
- Understanding of ITIL frameworks
- Ability to map services across layers, front-stage (customer-facing), backstage (supporting processes) and systems.
- Familiarity with Agile project management tooling – Jira/Confluence
- Prince 2 or Project Management knowledge is beneficial
- Experience on supporting multiple high profile work streams successfully
We can only consider candidates with the right to work in the UK at this time.
Our Bank is passionate and committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential.
At the beginning of the year, The Co-operative Bank officially became part of the Coventry Building Society Group. Together, we have shared values and an ethical approach towards our members, customers and colleagues.
If you require more information or this document in a different format, please contact careers@co-operativebank.co.uk
As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.
*Rated by Morningstar Sustainalytics in the Regional Banks sub-industry with a score of 11.2 as of 14 January 2025.
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IT Service Design Lead employer: Co-operative Bank plc
Contact Detail:
Co-operative Bank plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Design Lead
✨Tip Number 1
Familiarise yourself with ITIL frameworks and Agile methodologies, as these are crucial for the IT Service Design Lead role. Consider obtaining certifications or attending workshops to deepen your understanding, which will help you stand out during discussions with stakeholders.
✨Tip Number 2
Develop your skills in diagramming software like Visio. Being able to create clear and effective service blueprints and architecture diagrams is essential for this position, so practice creating these documents to showcase your ability to represent complex information visually.
✨Tip Number 3
Engage with professionals in the field through networking events or online forums. Building connections with others who have experience in service design can provide valuable insights and potentially lead to referrals for the job at StudySmarter.
✨Tip Number 4
Prepare to discuss your experience with stakeholder engagement and managing expectations. Think of specific examples where you've successfully navigated complex issues, as this will demonstrate your capability to handle the responsibilities outlined in the job description.
We think you need these skills to ace IT Service Design Lead
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements. Highlight your relevant experience in service design, Agile methodologies, and stakeholder engagement.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the IT Service Design Lead role. Emphasise your familiarity with ITIL frameworks, diagramming software, and any project management knowledge you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service design and your understanding of the company's values. Mention specific examples of how you've successfully implemented Agile practices or improved service delivery in previous roles.
Highlight Technical Skills: Make sure to include your technical capabilities, such as experience with Jira/Confluence and any relevant certifications like Prince 2. This will demonstrate your readiness for the technical aspects of the role.
How to prepare for a job interview at Co-operative Bank plc
✨Understand Service Design Principles
Make sure you have a solid grasp of service design principles, especially how they relate to ITIL frameworks. Be prepared to discuss how you would create and maintain service blueprints and architecture diagrams.
✨Showcase Agile and Lean Experience
Highlight your experience with Agile and Lean methodologies. Be ready to provide examples of how you've influenced teams to adopt these practices and how you've adapted methods in response to project evolution.
✨Prepare for Stakeholder Engagement Scenarios
Think about past experiences where you've engaged with senior stakeholders. Prepare to discuss how you managed expectations and facilitated discussions on complex issues, as this will be crucial in the role.
✨Demonstrate Collaboration Skills
Collaboration is key in this role. Be ready to share examples of how you've fostered effective team dynamics and resolved conflicts in previous positions, as well as any recommendations you've made for sustainable changes.
