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For Companies At a Glance
- Tasks: Be the friendly face of our bank, helping customers with their banking needs.
- Company: Join The Co-operative Bank, a pioneer in ethical banking for over 150 years.
- Benefits: Enjoy 27 days holiday, competitive pension, and wellbeing support.
- Why this job: Make a real difference while supporting community causes and customer needs.
- Qualifications: Previous customer service experience and a passion for helping others.
- Other info: Dynamic team environment with opportunities for personal growth and community involvement.
The predicted salary is between 20000 - 26000 ÂŁ per year.
Overview
Customer Service Officer
Location: Bristol, City Centre
Salary: ÂŁ23,000
Contract: 12 month (fixed term)
Hours: Full Time – 35 hours per week
Monday – Friday 09:00 – 17:00 and two Saturdays a month 09:00 – 13:00
Want to change the world? Choose a career that makes a difference
At The Co-operative Bank we’re proud to be different. We’re proud of our values and ethics, and our unique, customer-led Ethical Policy that shapes everything we do.
Born out of the co-operative movement over 150 years ago, you could say that doing the right thing has always been our thing. We don’t just help people with their money, but help people fight for justice and the causes they care about.
We put people at the heart of every decision we make and there’s never been a more important time for our Bank to stand up for the causes that matter most to our customers, colleagues and partner organisations.
Join us and help us continue to make progress in environmental and societal change, all with the UK’s original ethical bank.
What a typical day will look like
- Acting as the first point of contact for personal and business banking customers within the branch and supporting customers through our digital transformation
- Supporting customers across a variety of channels including in person, telephone and secure digital messages
- Identifying and addressing customer’s needs
- Cash management control
- Utilizing various internal systems to update customer records
- Encouraging customers to schedule an appointment with our dedicated Personal Banking Team to discuss additional products and services
- Protecting and educating customers against fraud and scams
- Engaging with customers from various backgrounds including those who may be vulnerable
- Working towards personal/team targets and objectives
- Adhering to day to day regulatory and compliance requirements
- Working as part of a team, sharing and identifying ways to improve the service provided by the branch
- Participating in community outreach work and charity projects
Knowledge, skills and experience required
- Previous experience gained within a customer service environment is essential (knowledge of cash handling would be advantageous)
- A passion for excellent customer service with a positive, enthusiastic and resilient approach
- Proven success in achieving targets, objectives or deadlines
- Computer literate with the ability to navigate quickly and confidently around multiple systems whilst speaking to customers
- Proficiency in assisting customers from diverse backgrounds, including vulnerable individuals.
- The ability to work in a fast paced environment.
What You Can Expect From Us
- 27 days holiday rising to 30 with service, plus opportunity to buy 5 extra days
- Competitive pension with up to 10% employer contribution
- Income protection / life assurance
- Commitment from employers on continued learning & development
- Wellbeing support “Help@Hand” offers mental health support, physiotherapy, GP’s for both you and your family.
- 2 paid days for volunteering per year
- “MyReward” corporate discount for over 800 retailers and Cycle to Work Scheme.
- Family friendly policies and supportive working environment
- Colleague network groups committed to inclusion and diversity within our Bank.
We can only consider candidates with the right to work in the UK at this time.
Our Bank is passionate and committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential.
At the beginning of the year, The Co-operative Bank officially became part of the Coventry Building Society Group. Together, we have shared values and an ethical approach towards our members, customers and colleagues.
reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal background checks (DBS) and financial checks.
We reserve the right to close this advert early if we receive a high volume of suitable applications.
*Rated by Morningstar Sustainalytics in the Regional Banks sub-industry with a score of 11.2 as of 14 January 2025.
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Customer Service officer employer: Co-operative Bank plc
Contact Detail:
Co-operative Bank plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service officer
✨Tip Number 1
Get to know the company! Research The Co-operative Bank's values and ethical policies. When you understand what they stand for, you can tailor your conversations to show how you align with their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Service Officer and role-play them with a friend. This will help you feel more confident when discussing your experience during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and even a referral, which can really boost your chances.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining The Co-operative Bank and making a difference.
We think you need these skills to ace Customer Service officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Officer role. Highlight your previous customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Your Passion: Let your enthusiasm for excellent customer service shine through in your application. Share examples of how you've gone above and beyond for customers in the past. We love seeing candidates who are genuinely excited about making a difference!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you're a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Co-operative Bank plc
✨Know the Company Values
Before your interview, take some time to understand The Co-operative Bank's values and ethical policies. This will help you align your answers with their mission and show that you're genuinely interested in being part of a company that makes a difference.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service. Highlight situations where you went above and beyond to meet customer needs, especially in challenging scenarios. This will demonstrate your passion for excellent service.
✨Familiarise Yourself with Digital Tools
Since the role involves supporting customers through digital channels, brush up on your knowledge of common banking systems and digital communication tools. Being able to discuss your comfort with technology will give you an edge during the interview.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle various customer interactions, especially with vulnerable individuals. Think about how you would approach these situations with empathy and professionalism, and be ready to share your thought process.
