Co-operative Bank plc is seeking a Customer Service Manager for our Customer Remote Contact Centre in Coventry. The role is a 12-month contract focused on leading and coaching a team of Telephone Advisors to deliver first-class customer service, resolving queries efficiently and maintaining high standards across shift patterns.
The position offers a hybrid work arrangement with 2–3 days onsite, a shift allowance, and a discretionary bonus, plus pension and life assurance benefits.
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Contact Centre Manager – Hybrid (Financial Services) in Coventry employer: Co-operative Bank plc
Coventry Building Society is an exceptional employer, offering a collaborative work culture that fosters innovation and professional growth. Employees benefit from comprehensive training opportunities and a supportive environment that encourages cross-functional teamwork, making it an ideal place for those looking to make a meaningful impact in financial planning and analysis.
