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- Tasks: Lead a team in a fast-paced Co-op store, delivering essential services to the community.
- Company: Join the Co-op, a community-focused retailer with a strong commitment to local engagement.
- Benefits: Earn £13.99 per hour, enjoy 30% discount, flexible pay access, and generous holiday.
- Why this job: Make a real difference in your community while developing leadership skills.
- Qualifications: Passion for people and leadership; retail experience is a plus but not essential.
- Other info: Flexible shifts, full training provided, and great career development opportunities.
The predicted salary is between 11 - 16 £ per hour.
As a Customer Team Leader, you’ll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you’ll play a key role in making life easier for our customers.
Why this job matters
You’ll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll be a champion for Co‑op membership, helping to drive the growth of our unique business.
What you’ll do
- Own the day-to-day running of the store by leading the team on your shift
- Motivate, coach, and support your team to deliver great service and efficient operations
- Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
- Support store performance through merchandising, stock accuracy, and HR processes
- Champion Co‑op through community engagement and membership growth
Passion for people and leadership
- The ability to work flexibly and lead by example
- Skills in retail, merchandising, or team management (experience not essential)
Pay: £13.99 per hour
Contract: 16 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Benefits:
- 30% colleague member discount in store
- Full training and career development resources
- 30% discount on Co‑op products in store
- Flexible access to you pay as you earn it
- Up to 10% pension contributions
- 36 days of holiday (pro‑rata)
Customer Team Leader in Tottington employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader in Tottington
✨Tip Number 1
Get to know the Co-op values and culture before your interview. This will help you connect with the team and show that you're genuinely interested in being part of the community.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've motivated or supported a team, even if it was just in a casual setting. This will help you shine during the interview.
✨Tip Number 3
Be ready to discuss how you can contribute to the store's performance. Whether it's through merchandising or community engagement, have some ideas up your sleeve to impress the hiring team.
✨Tip Number 4
Apply through our website for a smooth process! It’s quick and easy, and you won’t need a CV. Just complete the assessments and show us what you’ve got!
We think you need these skills to ace Customer Team Leader in Tottington
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and community engagement.
Show Your Leadership Skills: As a Customer Team Leader, we’re looking for someone who can motivate and support a team. Highlight any experiences where you've led a group or helped others succeed, even if it’s outside of work!
Tailor Your Answers: Make sure to read the job description carefully and tailor your responses to match what we’re looking for. Use keywords from the description to show that you understand the role and its importance.
Apply Through Our Website: We’ve made it super easy to apply directly through our website. Just complete the assessments – no CV needed! It’s a quick and straightforward way to get your application in.
How to prepare for a job interview at Co-op
✨Know the Co-op Values
Before your interview, take some time to familiarise yourself with the Co-op's values and mission. Understanding what makes them tick will help you align your answers with their ethos, showing that you're not just looking for any job, but that you genuinely want to be part of their community-focused team.
✨Showcase Your Leadership Skills
As a Customer Team Leader, you'll need to motivate and support your team. Think of examples from your past experiences where you've successfully led a group or helped someone improve. Be ready to share these stories during your interview to demonstrate your leadership potential.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations on the shop floor, like dealing with a difficult customer or managing stock levels. Practise your responses to these scenarios so you can show your problem-solving skills and ability to think on your feet.
✨Engage with Community Focus
Since community engagement is key for this role, come prepared with ideas on how you could connect with local charities or enhance customer relationships. This shows your enthusiasm for the role and your commitment to making a positive impact in the community.
