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- Tasks: Lead a friendly team, coach members, and ensure great customer service.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 36 days holiday, 30% store discount, and virtual healthcare services.
- Why this job: Make a difference in your community while developing your career in a supportive environment.
- Qualifications: Must be 18+, with a passion for customer service and team leadership.
- Other info: Flexible shifts, full training provided, and commitment to diversity and inclusion.
Customer Team Leader 65 per hour Contract: 22 hours per week + regular overtime, permanent, part time
Working pattern: 2pm until 10pm on Wednesday, Friday and Saturday
Full, paid training provided. You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including:
- 36 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
Key Responsibilities:
- Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations.
- Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected.
- Make sure that the store remains safe, legal, and fully operational.
- Support your store manager by deputising when they’re not working and delivering a variety of HR processes.
- Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback.
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan.
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor.
- The flexibility to work a range of different shifts.
Benefits:
- ~30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends).
- ~A pension scheme with up to 10% employer contributions.
- ~Wagestream– a money management app giving you access to a percentage of your pay as you earn it.
- ~36 days of holiday (including bank holidays, pro rata for part time colleagues).
- ~Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
- ~24/7 employee assistance service.
- ~Rotas shared three weeks in advance and accessible on your phone.
- ~Cycle-to-work scheme.
Building an inclusive workplace:
We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments.
Team Leader/Shop Supervisor employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader/Shop Supervisor
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Understanding their commitment to fairness and inclusivity will help you align your responses during interviews and show that you're a good fit for their culture.
✨Tip Number 2
Prepare to discuss your leadership style and experiences. As a Team Leader, you'll need to demonstrate how you've successfully coached and supported team members in the past, so think of specific examples to share.
✨Tip Number 3
Be ready to showcase your customer service skills. Since the role involves delivering great service, think about times when you've gone above and beyond for customers and how you can apply that to the Co-op environment.
✨Tip Number 4
Research common challenges faced in retail management and be prepared to discuss how you would handle them. This shows your proactive approach and readiness to tackle issues that may arise in the store.
We think you need these skills to ace Team Leader/Shop Supervisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Team Leader at Co-op. Highlight your leadership skills and experience in customer service in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your ability to coach and support team members, as well as your experience in retail or customer service.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for customer service and your leadership abilities. Mention specific examples of how you've successfully led a team or improved customer satisfaction in previous roles.
Prepare for Online Assessments: As part of the application process, you'll need to complete two online assessments. Familiarise yourself with common assessment types and practice your responses to ensure you're ready to showcase your skills effectively.
How to prepare for a job interview at Co-op
✨Show Your Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to lead and support a team. Be prepared to share examples of how you've successfully coached or supervised others in previous roles, highlighting your approach to fostering an inclusive culture.
✨Emphasise Customer Service Experience
Since the role involves delivering great customer service, make sure to discuss your experience in this area. Share specific instances where you went above and beyond for customers, as well as how you handle challenging situations.
✨Understand the Co-op Values
Familiarise yourself with the Co-op's values and community focus. During the interview, express how these align with your own values and how you can contribute to their mission of making things fairer for members and communities.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage a team. Think about potential challenges you might face in the role and how you would address them, particularly in terms of safety and operational efficiency.
