Team Leader

Working as a Team Leader in Your Co-op, you\’ll be responsible for providing support to managers in coaching, guiding, and coordinating the work of the team to complete their tasks. You\’ll also drive them to increase sales, secure customer loyalty, and attain store targets. Some of your key responsibilities would be:

• to champion excellent customer service
• to motivate and support the team by leading from the front
• to delegate tasks fairly
• to understand how the store is performing against financial targets
• to have a good understanding of the products we sell and be able to offer guidance to customers, sharing knowledge of local products and promotions
• to take ownership to ensure that customer complaints are dealt with professionally
• to be actively involved with community projects and supporting local community groups

You can find more details about Team Leader responsibilities in the attached Job Description document. Your shift pattern may include some evenings and weekends, but we value your time outside of work and will make sure your rota is available 4 weeks in advance—giving you peace of mind to make the most of your days off.

We\’ll review your application as soon as possible, and if it matches the role requirements, one of our friendly recruitment team will get in touch to chat and find out more about you. The next step is to attend a face-to-face interview with a Store Manager, where you can demonstrate your skills and potentially receive an offer on the same day!

Requirements include:

• To be customer-focused and deliver excellent store experiences
• A natural ability to listen, interact, and communicate with customers and team members
• Enthusiasm and resilience to support colleagues during demanding times
• Flexibility to work a range of shifts, including days, evenings, and weekends
• Confidence and a friendly, approachable nature
• Some previous supervisory experience (desirable)

Joining us means being part of something great and gaining access to excellent benefits such as:

• 60% discount on childcare fees
• 20% savings on food shopping expenses
• Up to £500 off your next holiday
• Access to Wagestream, our financial wellbeing app
• Paid volunteering hours to give back to the community
• Support from GroceryAid for mental health
• Full training and development programs