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- Tasks: Lead a friendly team, deliver great customer service, and manage store operations.
- Company: Join Co-op, a community-focused company with over 175 years of experience.
- Benefits: Enjoy 36 days holiday, a pension scheme, virtual healthcare, and a 30% discount on products.
- Why this job: Be part of a supportive culture that values your growth and wellbeing.
- Qualifications: Must be 18 or over; no prior experience required as full training is provided.
- Other info: Flexible shifts, inclusive workplace, and opportunities for personal development.
Closing date: 08-05-2025
We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including:
- 36 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. You will:
- Help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager
- Deliver great customer service and perform a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages
- Provide friendly, welcoming, easy, helpful and thoughtful service every day
- Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected
- Ensure that the store remains safe, legal, and fully operational
- Support your store manager by deputising when they’re not working and delivering a variety of HR processes
- Lead the way when introducing new products and services in your store
- Build relationships and get involved in your local community
- Balance leading and supporting your team while being active on the shop floor
- Work a range of different shifts
Additional benefits include:
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- 24/7 employee assistance service
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace is important to us. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs.
As part of the application process for this job, you’ll need to complete two online assessments.
Store Operations Co-Ordinator employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Operations Co-Ordinator
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Understanding their commitment to inclusivity and local engagement will help you demonstrate your alignment with their mission during the interview.
✨Tip Number 2
Prepare examples of how you've successfully led a team or managed challenging situations in previous roles. This will showcase your leadership skills and ability to support your team effectively.
✨Tip Number 3
Be ready to discuss your flexibility regarding shift patterns. Highlighting your willingness to work varied hours, including early mornings and late evenings, will show that you're committed to meeting the store's needs.
✨Tip Number 4
Research common customer service scenarios and think about how you would handle them. Being prepared to discuss your approach to delivering excellent customer service will set you apart from other candidates.
We think you need these skills to ace Store Operations Co-Ordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Store Operations Co-Ordinator. Highlight key skills such as leadership, customer service, and team development in your application.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that align with the role. Emphasise any previous leadership roles or customer service experience, and include specific examples of how you've successfully managed teams or improved customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention why you want to work at Co-op and how your values align with theirs. Use this opportunity to highlight your ability to foster an inclusive culture and support your team.
Prepare for Online Assessments: Since the application process includes online assessments, practice common assessment types such as situational judgement tests and personality questionnaires. This will help you feel more confident and perform better during the assessments.
How to prepare for a job interview at Co-op
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Team Leader. Familiarise yourself with tasks like coaching team members, managing store operations, and delivering excellent customer service. This will help you answer questions confidently.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or handled challenging situations. Highlight your ability to balance leadership with hands-on support on the shop floor, as this is crucial for the role.
✨Emphasise Community Engagement
Co-op values community involvement, so be ready to discuss how you can contribute to local initiatives. Share any previous experiences where you've built relationships within a community or supported local causes.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and how they support employee wellbeing. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
