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- Tasks: Lead a team in a fast-paced store, ensuring great service and efficient operations.
- Company: Join Co-op, a community-focused organisation that values its members.
- Benefits: Enjoy 30% discount, flexible pay access, and up to 10% pension contributions.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Passion for people and leadership; retail experience is a plus but not essential.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
The predicted salary is between 11 - 17 £ per hour.
Location: 115 Montacute Road Stoke Sub Hamdon, Yeovil, TA14 6UQ
Pay: £13.99 per hour
Contract: 30 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends. You will be covering shifts in this store and another nearby store which will be discussed at interview.
30% colleague member discount in store - see below for more benefits.
You must be aged 18+ to authorise age-related sales.
Join us as a Customer Team Leader and take the next step toward managing your own store. As a Customer Team Leader, you will lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you will play a key role in making life easier for our customers.
Why this job matters:
You will keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You will be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you will be a champion for Co-op membership, helping to drive the growth of our unique business.
What you will do:
- Own the day-to-day running of the store by leading the team on your shift.
- Motivate, coach, and support your team to deliver great service and efficient operations.
- Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members.
- Support store performance through merchandising, stock accuracy, and HR processes.
- Champion Co-op through community engagement and membership growth.
What you will bring:
- Passion for people and leadership.
- The ability to work flexibly and lead by example.
- Skills in retail, merchandising, or team management (experience not essential).
Why Co-op?
At Co-op, we are owned by our members. And because we are owned by you, we can do right by you. So, when you join us, you are not just taking a job, you are joining a movement. We are an organisation that puts people and communities first, and we are powered by purpose. We want this to be a place where you can thrive, so you will also receive:
- Full training and career development resources.
- 30% discount on Co-op products in store.
- Flexible access to your pay as you earn it.
- Up to 10% pension contributions.
- 36 days of holiday (pro-rata, including bank holidays).
- 24/7 access to GP appointments, and colleague support programme.
- Market-leading policies to help you through life's big moments.
A place you will belong:
We are building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We are proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we will support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.
As part of the application process for this job, you will need to complete two online assessments. It will take 15-20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Leader in Stoke-sub-Hamdon employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader in Stoke-sub-Hamdon
✨Tip Number 1
Get to know the Co-op values and culture before your interview. This will help you connect with the team and show that you're genuinely interested in being part of the community-focused movement.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've motivated or supported a team, even if it was just in a casual setting. This will help you shine when discussing your passion for people during the interview.
✨Tip Number 3
Be ready to talk about how you can contribute to the store's performance. Whether it's through merchandising or community engagement, have some ideas up your sleeve to impress the interviewers.
✨Tip Number 4
Don't forget to apply through our website! It’s super easy and you won’t need a CV. Just complete the assessments and you’re on your way to joining the Co-op family!
We think you need these skills to ace Customer Team Leader in Stoke-sub-Hamdon
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for people and leadership.
Highlight Relevant Experience: Even if you haven’t worked in retail before, think about any experiences that showcase your skills in teamwork or customer service. We love seeing how you can bring those skills to the role!
Take Your Time with Assessments: The online assessments are a chance for us to get to know you better. Make sure you take your time and answer thoughtfully – it’s all part of the process!
Apply Through Our Website: We’ve made it super easy to apply directly from our website. Just follow the prompts and complete the assessments – no CV needed! We can’t wait to hear from you!
How to prepare for a job interview at Co-op
✨Know the Co-op Values
Before your interview, take some time to familiarise yourself with the Co-op's values and mission. Understanding their commitment to community and member ownership will help you align your answers with what they stand for.
✨Show Your Leadership Skills
As a Customer Team Leader, you'll need to demonstrate your ability to motivate and support a team. Think of examples from your past experiences where you've successfully led a group or resolved conflicts, and be ready to share these during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle day-to-day operations in the store. Practice responses to questions like 'How would you manage a busy shift?' or 'What would you do if a team member was struggling?' to showcase your problem-solving skills.
✨Engage with Community Focus
Since the role involves community engagement, be prepared to discuss how you can contribute to local initiatives. Share any ideas you have for connecting with customers or supporting local charities, as this shows your passion for the role and the community.
