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- Tasks: Join our team as a Customer Team Member, providing excellent service and supporting store operations.
- Company: Co-op has been dedicated to fairness for over 175 years, serving communities with care.
- Benefits: Enjoy 31 days holiday, a generous pension scheme, and a 30% discount on all Co-op products.
- Why this job: Be part of a friendly team, make a difference in your community, and grow your skills.
- Qualifications: No specific qualifications required; just a passion for customer service and teamwork.
- Other info: Flexible shifts, full training provided, and support for personal development and wellbeing.
Customer Team Member 30 per hour Contract: 16 hours per week + regular overtime, permanent, part time. Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Full, paid training provided.
We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- 30% discount on all Co-op products in our stores
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
Key Responsibilities:
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience.
- Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members.
- Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be.
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
- Support your local community – get involved in all kinds of activities and events!
Benefits:
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace: We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
As part of the application process for this job, you’ll need to complete two online assessments.
Shop/Admin Assistant employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop/Admin Assistant
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. During the interview, you can demonstrate your alignment with their mission to make things fairer for members and communities, which will show that you're genuinely interested in the role.
✨Tip Number 2
Prepare to discuss your customer service experience. Think of specific examples where you've gone above and beyond for customers, as this role heavily focuses on providing friendly and thoughtful service.
✨Tip Number 3
Be ready to talk about your flexibility with shifts. Since the role requires varied hours, showing that you're open to working early mornings, late evenings, and weekends will make you a more attractive candidate.
✨Tip Number 4
Research the products and services offered by Co-op. Being knowledgeable about their offerings will help you engage with customers effectively and demonstrate your enthusiasm for the brand during the interview.
We think you need these skills to ace Shop/Admin Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Team Member. Tailor your application to highlight relevant experiences that demonstrate your ability to provide friendly and thoughtful service.
Highlight Relevant Skills: Emphasise skills that are crucial for this role, such as customer service experience, teamwork, and problem-solving abilities. Use specific examples from your past work or volunteer experiences to illustrate these skills.
Prepare for Online Assessments: As part of the application process, you’ll need to complete two online assessments. Familiarise yourself with the types of questions that may be asked and practice similar assessments to boost your confidence.
Craft a Strong Cover Letter: Write a compelling cover letter that expresses your enthusiasm for the position and the company. Mention why you want to work at Co-op and how you align with their values of community support and customer service.
How to prepare for a job interview at Co-op
✨Show Your Customer Service Skills
As a Customer Team Member, you'll be interacting with customers regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to handle queries and resolve issues effectively.
✨Demonstrate Teamwork
Co-op values collaboration among its team members. During the interview, discuss experiences where you've worked well in a team setting. Emphasise your willingness to support colleagues and contribute to a positive work environment.
✨Be Flexible with Availability
The role requires varied shifts, including early mornings and late evenings. Make sure to express your flexibility regarding working hours. This shows that you're committed to meeting the needs of the store and its customers.
✨Research Co-op's Values
Familiarise yourself with Co-op's mission and values, especially their commitment to community and inclusivity. Mentioning these during your interview will demonstrate your alignment with their ethos and your enthusiasm for being part of their team.
