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- Tasks: Lead a friendly team, deliver great customer service, and manage store operations.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 36 days holiday, a pension scheme, virtual healthcare, and a 30% discount on products.
- Why this job: Be part of a supportive culture that values your growth and wellbeing while making a difference.
- Qualifications: Must be 18 or over; no prior experience required as full training is provided.
- Other info: Flexible shifts available; inclusive workplace with support for disabilities.
Closing date: 23-04-2025
Contract: 25 hours per week + regular overtime, permanent, part time 3 or 4 out of 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.
Full, paid training provided. You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including:
- 36 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
Key Responsibilities:
- Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations.
- Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected.
- Make sure that the store remains safe, legal, and fully operational.
- Support your store manager by deputising when they’re not working and delivering a variety of HR processes.
- Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback.
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan.
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor.
- The flexibility to work a range of different shifts.
Benefits:
- Full, paid training and dedicated support for your personal development and career progression.
- ~30% discount on all Co-op products in-store plus 10% discounts on all other brands.
- A pension scheme with up to 10% employer contributions.
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it.
- ~36 days of holiday (including bank holidays, pro rata for part time colleagues).
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
- 24/7 employee assistance service.
- Rotas shared three weeks in advance and accessible on your phone.
- Cycle-to-work scheme.
Building an inclusive workplace:
We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments.
Service Support Coordinator - Immediate Start employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support Coordinator - Immediate Start
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Understanding their commitment to fairness and community support will help you align your answers during the interview, showcasing that you're a good fit for their culture.
✨Tip Number 2
Prepare examples of how you've successfully led a team or provided excellent customer service in previous roles. Highlighting your leadership skills and ability to handle challenging situations will be crucial for this position.
✨Tip Number 3
Be ready to discuss your flexibility regarding shift patterns. Since the role requires working various shifts, demonstrating your willingness to adapt will show that you're committed to meeting the store's needs.
✨Tip Number 4
Engage with the local community before your interview. Showing that you understand and are involved in the community can set you apart, as Co-op values building relationships within the areas they serve.
We think you need these skills to ace Service Support Coordinator - Immediate Start
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Customer Team Leader. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in customer service or team leadership roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to lead and support a team.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Co-op that resonate with you, such as their commitment to community and inclusivity, and explain how you can contribute to their goals.
Prepare for Online Assessments: Since the application process includes online assessments, practice common assessment types such as situational judgement tests and personality questionnaires. This will help you feel more confident and perform better during the actual assessments.
How to prepare for a job interview at Co-op
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Customer Team Leader. Be prepared to discuss how your skills and experiences align with the tasks mentioned, such as coaching team members and delivering excellent customer service.
✨Showcase Your Leadership Skills
As a Customer Team Leader, you'll need to demonstrate your ability to lead and support a team. Think of examples from your past experiences where you've successfully managed a team or handled challenging situations, and be ready to share these during the interview.
✨Emphasise Community Engagement
Co-op values community involvement, so be prepared to discuss how you can contribute to local initiatives. Share any previous experiences where you've engaged with the community or supported local causes, as this will show your alignment with the company's values.
✨Prepare for Flexibility Questions
The role requires flexibility in working hours, including early mornings and late evenings. Be ready to discuss your availability and willingness to adapt to different shifts, as this is crucial for the position.
