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- Tasks: Lead a friendly team, deliver great customer service, and manage store operations.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 36 days holiday, a pension scheme, virtual healthcare, and a 30% discount on products.
- Why this job: Grow your career in a supportive environment that values inclusivity and community impact.
- Qualifications: Must be 18 or over; no prior experience required as full training is provided.
- Other info: Flexible shifts available; commitment to diversity and inclusion in the workplace.
Closing date: 23-04-2025
We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including:
- 36 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. You’ll help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
Key responsibilities include:
- Providing friendly and thoughtful service every day
- Developing your team’s capabilities through coaching and training
- Ensuring the store remains safe, legal, and fully operational
- Supporting your store manager by deputising when they’re not working
- Leading the way when introducing new products and services in your store
- Building relationships and getting involved in your local community
You’ll need the ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor, along with the flexibility to work a range of different shifts.
Additional benefits include:
- ~30% discount on all Co-op products in-store plus 10% discounts on all other brands
- ~Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- ~Virtual healthcare services for you and your family
- ~24/7 employee assistance service
- ~Rotas shared three weeks in advance and accessible on your phone
- ~Cycle-to-work scheme
We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
As part of the application process for this job, you’ll need to complete two online assessments.
Service Co-ordinator (Contract, Part Time) employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Co-ordinator (Contract, Part Time)
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Understanding their commitment to fairness and inclusivity will help you align your responses during the interview, showcasing that you're a good fit for their culture.
✨Tip Number 2
Prepare examples of how you've successfully led a team or provided excellent customer service in previous roles. Highlighting your leadership skills and ability to handle challenging situations will demonstrate your readiness for the Customer Team Leader position.
✨Tip Number 3
Be ready to discuss your flexibility regarding shift patterns. Since the role requires working various shifts, showing your willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Engage with the local community and be prepared to share your thoughts on how you can contribute to Co-op's community plans. This shows your commitment to the role and the importance of building relationships within the community.
We think you need these skills to ace Service Co-ordinator (Contract, Part Time)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Service Co-ordinator position. Highlight key skills such as leadership, customer service, and team management in your application.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that align with the role. Emphasise any previous roles where you led a team or provided excellent customer service.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and the company. Mention specific examples of how you've demonstrated the qualities they are looking for, such as fostering an inclusive culture or managing challenging situations.
Prepare for Online Assessments: Since the application process includes online assessments, practice similar tests if available. This will help you feel more confident and perform better when completing them as part of your application.
How to prepare for a job interview at Co-op
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Customer Team Leader. Be prepared to discuss how your skills and experiences align with the tasks mentioned, such as coaching team members and delivering excellent customer service.
✨Showcase Your Leadership Skills
As a Customer Team Leader, you'll need to demonstrate your ability to lead and support a team. Think of examples from your past experiences where you've successfully coached or supervised others, and be ready to share these during the interview.
✨Emphasise Flexibility
This role requires working various shifts, including early mornings and late evenings. Be honest about your availability and express your willingness to adapt to the store's needs, showing that you're a team player who can handle different situations.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as managing difficult customers or implementing new products. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to maintain a positive environment.
