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- Tasks: Join our team as a Customer Team Member, providing excellent service and supporting store operations.
- Company: Co-op has been dedicated to fairness for over 175 years, serving communities with care.
- Benefits: Enjoy 31 days holiday, a generous pension scheme, and a 30% discount on all Co-op products.
- Why this job: Be part of a friendly team, make a difference in your community, and grow your skills.
- Qualifications: No specific qualifications required; just a passion for customer service and teamwork.
- Other info: Flexible shifts, full training provided, and support for personal development and wellbeing.
We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience.
- Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members.
- Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be.
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
- Support your local community – get involved in all kinds of activities and events!
The flexibility to work a range of different shifts:
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends).
- A pension scheme with up to 10% employer contributions.
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it.
- 31 days of holiday (including bank holidays, pro rata for part time colleagues).
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
- 24/7 employee assistance service.
- Full, paid training and dedicated support for your personal development and career progression.
- Rotas shared three weeks in advance and accessible on your phone.
- Cycle-to-work scheme.
Building an inclusive workplace: We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply. You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments.
Retail Support Specialist employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Support Specialist
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Showing that you understand and align with their mission can set you apart during the interview.
✨Tip Number 2
Prepare to discuss your customer service experience in detail. Think of specific examples where you've gone above and beyond for a customer, as this role heavily focuses on providing excellent service.
✨Tip Number 3
Be ready to demonstrate your teamwork skills. Since you'll be working closely with colleagues, share instances where you've successfully collaborated to solve problems or improve customer experiences.
✨Tip Number 4
Understand the importance of safety and compliance in a retail environment. Be prepared to discuss how you would ensure the store remains safe and legal, as this is a key responsibility of the role.
We think you need these skills to ace Retail Support Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Retail Support Specialist. Highlight key skills such as customer service, teamwork, and flexibility in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the role. Emphasise any previous customer service roles or experiences that demonstrate your ability to work in a team and provide excellent service.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the position and the company. Mention specific reasons why you want to work at Co-op and how you can contribute to their mission of serving the community.
Prepare for Online Assessments: Familiarise yourself with the types of online assessments you may encounter during the application process. Practice situational judgement tests and other relevant assessments to ensure you perform well.
How to prepare for a job interview at Co-op
✨Show Your Customer Service Skills
As a Retail Support Specialist, you'll be interacting with customers regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to handle queries and resolve issues effectively.
✨Demonstrate Teamwork
Co-op values collaboration among team members. During the interview, discuss experiences where you've worked well in a team setting. Emphasise your willingness to support colleagues and contribute to a positive work environment.
✨Understand Co-op's Values
Familiarise yourself with Co-op's mission and values before the interview. Show that you align with their commitment to fairness and community support. This will demonstrate your genuine interest in the company and its culture.
✨Be Ready for Flexibility Questions
Given the varied shifts required for this role, be prepared to discuss your availability and flexibility. Highlight your willingness to work evenings and weekends, as well as your adaptability to changing schedules.
