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For Companies At a Glance
- Tasks: Lead a friendly team, deliver great customer service, and manage store operations.
- Company: Join Co-op, a community-focused retailer with over 175 years of history.
- Benefits: Enjoy discounts, a pension scheme, and access to virtual healthcare services.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Great people skills, organisational abilities, and a desire to learn.
- Other info: Flexible shifts, full training provided, and a commitment to inclusivity.
Overview
As a Customer Team Leader, you\’ll be part of a friendly team that\’s dedicated to helping our customers. We\’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we\’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You\\\’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you\\\’ll do
- Friendly and thoughtful service – you\\\’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
- Develop your team\\\’s capabilities through coaching and training, fostering an inclusive culture where everyone\\\’s voice is valued and respected
- Make sure that the store remains safe, legal, and fully operational
- Manage diligence checks and stock accuracy to make shopping a great experience for our customers
- Support your store manager by deputising when they\\\’re not working and delivering a variety of HR processes
- Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan
Qualifications and attributes
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
- Great people skills, with the ability to build positive relationships with customers and colleagues
- Strong organisational and problem-solving skills
- A desire to learn, grow and develop your leadership skills
- The flexibility to work a range of different shifts
Pay, contract and working pattern
Pay: £13.99 per hour
Contract: 20 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided
You can now apply for this role using your mobile device (no CV needed!)
You must be aged 18 or over to be a customer team leader at Co-op, as you\\\’ll need to authorise age-related sales.
Benefits
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Wagestream- a money management app giving you access to a percentage of your pay as you earn it
- 36 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We\\\’re also part of the Disability Confident scheme, meaning we\\\’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We\\\’ll ask whether you\\\’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we\\\’ll ask you if you need any reasonable adjustments to enable you to participate.
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Retail Supervisor employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor
✨Tip Number 1
Get to know the Co-op values and culture! When you’re preparing for your interview, think about how your experiences align with their commitment to community and inclusivity. Show them you’re not just a fit for the role, but for the team!
✨Tip Number 2
Practice your people skills! As a Retail Supervisor, you’ll need to demonstrate great communication and relationship-building abilities. Role-play common scenarios with friends or family to boost your confidence in handling customer interactions.
✨Tip Number 3
Be ready to showcase your leadership style! Think of examples where you’ve successfully coached or supported a team. Co-op values leaders who can inspire and develop others, so share those stories during your interview.
✨Tip Number 4
Don’t forget to ask questions! Show your interest in the role by asking about team dynamics, training opportunities, and how they support employee wellbeing. This not only helps you gauge if it’s the right fit but also demonstrates your enthusiasm.
We think you need these skills to ace Retail Supervisor
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our friendly team.
Tailor Your Application: Make sure to read the job description carefully and highlight your relevant experience. We love seeing how your skills match what we're looking for, so connect the dots between your background and the role of a Customer Team Leader.
Show Your Passion for Customer Service: Since this role is all about helping customers, share examples of how you've provided great service in the past. We want to know how you handle challenges and create positive experiences for customers!
Apply Through Our Website: For a smooth application process, make sure to apply directly through our website. It’s quick and easy, and we’ll get your application in front of the right people in no time!
How to prepare for a job interview at Co-op
✨Know the Company Values
Before your interview, take some time to understand Co-op's values and mission. They focus on fairness and community, so think about how your own values align with theirs. This will help you demonstrate that you're not just looking for a job, but that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Retail Supervisor, you'll need to lead and support your team while also providing excellent customer service. Prepare examples from your past experiences where you've successfully built relationships or resolved conflicts. This will show that you have the great people skills they’re looking for.
✨Be Ready to Discuss Leadership
Think about your leadership style and be prepared to discuss how you would coach and develop your team. Have specific examples ready that highlight your ability to foster an inclusive culture and encourage open feedback. This will demonstrate your readiness to step into a supervisory role.
✨Prepare for Practical Scenarios
Expect to face situational questions during your interview. Think about how you would handle challenges like managing stock accuracy or dealing with difficult customers. Practising these scenarios can help you articulate your problem-solving skills effectively.
