Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a friendly team, provide excellent customer service, and manage store operations.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 36 days holiday, a generous pension scheme, and a 30% discount on all products.
- Why this job: Be part of a supportive culture that values your growth and wellbeing.
- Qualifications: Must be 18 or over; no prior experience required as full training is provided.
- Other info: Flexible shifts, inclusive workplace, and opportunities for personal development.
Contract: 22 hours per week + regular overtime, permanent, part time. Varied shifts including early mornings from 6am, afternoons, late evenings until 10pm and weekends. You will be covering shifts in this store and another nearby store which will be discussed at interview.
Full, paid training provided. You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales. We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including:
- 36 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
Key Responsibilities:
- Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations.
- Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected.
- Make sure that the store remains safe, legal, and fully operational.
- Support your store manager by deputising when they’re not working and delivering a variety of HR processes.
- Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback.
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan.
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor.
- The flexibility to work a range of different shifts.
Benefits:
- ~30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends).
- ~ A pension scheme with up to 10% employer contributions.
- ~ Wagestream– a money management app giving you access to a percentage of your pay as you earn it.
- ~36 days of holiday (including bank holidays, pro rata for part time colleagues).
- ~ Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
- ~24/7 employee assistance service.
- ~ Rotas shared three weeks in advance and accessible on your phone.
- ~ Cycle-to-work scheme.
Building an inclusive workplace: We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments.
Retail Shop Supervisor (Overnights) employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Shop Supervisor (Overnights)
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. During the interview, you can demonstrate your alignment with their mission to make things fairer for members and communities, which will show that you're not just looking for a job, but are genuinely interested in contributing to their goals.
✨Tip Number 2
Prepare to discuss your leadership style and how you would support and develop your team. Think of specific examples from your past experiences where you've successfully coached or supervised others, as this is a key part of the role.
✨Tip Number 3
Be ready to talk about your flexibility with shifts and your ability to manage various tasks on the shop floor. Highlight any previous experience in retail or customer service that showcases your adaptability and willingness to take on different responsibilities.
✨Tip Number 4
Show enthusiasm for the training and development opportunities offered by Co-op. Express your eagerness to grow within the company and how you plan to utilise the resources available to enhance your skills and contribute positively to the team.
We think you need these skills to ace Retail Shop Supervisor (Overnights)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Retail Shop Supervisor. Highlight key skills such as leadership, customer service, and team development in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the role. Emphasise any previous supervisory roles or customer service experience, and include specific examples of how you've led a team or improved customer satisfaction.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and the company. Mention why you want to work at Co-op and how your values align with theirs, particularly regarding community involvement and inclusivity.
Prepare for Online Assessments: Since the application process includes online assessments, practice common assessment types such as situational judgement tests and numerical reasoning. This will help you feel more confident and perform better during the assessments.
How to prepare for a job interview at Co-op
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Team Leader. Familiarise yourself with tasks like coaching team members, managing shifts, and delivering excellent customer service. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or handled challenging situations in the past. Highlight your ability to coach and support others, as this is crucial for the role. Be ready to discuss how you can foster an inclusive culture within the team.
✨Demonstrate Flexibility
Since the role involves varied shifts, be prepared to discuss your availability and willingness to work different hours. Show that you understand the importance of flexibility in a retail environment and how it contributes to team success.
✨Engage with Community Values
Co-op places a strong emphasis on community involvement. Be ready to talk about how you can contribute to local initiatives and build relationships within the community. This shows that you align with the company's values and are committed to making a positive impact.
