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- Tasks: Join our team as a Customer Team Member, providing excellent service and supporting store operations.
- Company: Co-op has been dedicated to fairness for over 175 years, serving communities with integrity.
- Benefits: Enjoy 31 days holiday, a pension scheme, virtual healthcare, and a generous discount on products.
- Why this job: Be part of a friendly team, make a difference in your community, and grow your skills.
- Qualifications: Must be 18 or over; no prior experience needed as full training is provided.
- Other info: Flexible shifts available, with rotas shared three weeks in advance for your convenience.
Customer Team Member 30 per hour Contract: 12 hours per week + regular overtime, permanent, part time 5 varied shifts over 7 days including early mornings 6am, afternoons, late evenings 10pm and weekends, to be discussed at interview.
Full, paid training provided. You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.
We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
Key Responsibilities:
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience.
- Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members.
- Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be.
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
- Support your local community – get involved in all kinds of activities and events!
Benefits include:
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace: We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply. You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments.
Retail Operations Specialist employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Operations Specialist
✨Tip Number 1
Familiarise yourself with Co-op's values and mission. Understanding their commitment to community and customer service will help you align your responses during the interview, showcasing that you're a great fit for their team.
✨Tip Number 2
Be prepared to discuss your availability and flexibility regarding shifts. Since the role requires varied hours, demonstrating your willingness to work early mornings, late evenings, and weekends can set you apart from other candidates.
✨Tip Number 3
Think of examples from your past experiences where you've provided excellent customer service or worked as part of a team. Sharing these stories can illustrate your capability to contribute positively to the Co-op environment.
✨Tip Number 4
Research the specific products and services offered by Co-op. Being knowledgeable about their offerings can help you engage in meaningful conversations during the interview, showing your genuine interest in the role.
We think you need these skills to ace Retail Operations Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Customer Team Member. Highlight key skills and experiences that align with the role.
Tailor Your CV: Customise your CV to reflect relevant experience in retail or customer service. Emphasise your ability to work flexible hours and provide excellent customer service, as these are crucial for this position.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the Co-op's values. Mention specific examples of how you have provided great service in previous roles and how you can contribute to the team.
Prepare for Online Assessments: Familiarise yourself with the types of online assessments you may encounter. Practice situational judgement tests and numerical reasoning exercises to ensure you perform well during the application process.
How to prepare for a job interview at Co-op
✨Show Your Customer Service Skills
As a Customer Team Member, you'll be interacting with customers regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to handle queries and resolve issues effectively.
✨Demonstrate Teamwork
Co-op values collaboration among its team members. During the interview, discuss experiences where you've worked well in a team setting. Emphasise your willingness to support colleagues and contribute to a positive work environment.
✨Be Flexible with Shifts
This role requires working varied shifts, including early mornings and late evenings. Make sure to express your flexibility and willingness to adapt to different schedules. This shows that you're committed to meeting the needs of the store.
✨Understand Co-op's Values
Familiarise yourself with Co-op's mission and values, especially their focus on community and fairness. In the interview, mention how these values resonate with you and how you can contribute to making a positive impact in the local community.
