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- Tasks: Assist customers, manage tills, restock shelves, and ensure store safety.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 31 days holiday, 30% product discount, and a pension scheme with up to 10% contributions.
- Why this job: Be part of a friendly team, support your community, and receive full training for personal growth.
- Qualifications: No specific qualifications required; just a passion for customer service and teamwork.
- Other info: Flexible shifts, virtual healthcare access, and commitment to diversity and inclusion.
Customer Team Member Location: 3 Market Court, Bedale, DL8 1YA
Contract: 16 hours per week + regular overtime, 4 month temporary contract, part time
Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided
We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
Key Responsibilities:
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
- Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
Benefits:
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace: We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
As part of the application process for this job, you’ll need to complete two online assessments.
Retail Operations Assistant employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Operations Assistant
✨Tip Number 1
Familiarise yourself with Co-op's values and mission. Understanding their commitment to community and customer service will help you align your responses during the interview, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss your previous customer service experiences. Think of specific examples where you've gone above and beyond for customers, as this role heavily focuses on providing excellent service.
✨Tip Number 3
Be ready to demonstrate your flexibility with shift patterns. Since the role requires varied shifts, showing that you're adaptable and willing to work different hours will make you stand out.
✨Tip Number 4
Research common retail challenges and think about how you would handle them. This could include stock management or dealing with difficult customers, which will show your problem-solving skills during the interview.
We think you need these skills to ace Retail Operations Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Retail Operations Assistant. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in customer service or retail. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide excellent service.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Co-op and how your values align with theirs, especially regarding community involvement and customer service.
Prepare for Online Assessments: Since the application process includes two online assessments, practice similar tests if possible. Familiarise yourself with the types of questions that may be asked, focusing on customer service scenarios and problem-solving skills.
How to prepare for a job interview at Co-op
✨Show Your Customer Service Skills
As a Retail Operations Assistant, you'll be interacting with customers regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to respond to queries and create a positive shopping experience.
✨Demonstrate Teamwork
Co-op values collaboration among team members. During the interview, discuss instances where you've worked effectively in a team to solve problems or support colleagues. This will show that you can contribute to a friendly and supportive work environment.
✨Understand the Role and Responsibilities
Familiarise yourself with the specific tasks of a Customer Team Member, such as restocking shelves and ensuring store safety. Being knowledgeable about the role will allow you to answer questions confidently and demonstrate your enthusiasm for the position.
✨Be Flexible and Open to Shifts
The job requires varied shifts, including early mornings and late evenings. Be ready to discuss your availability and willingness to work different hours. Showing flexibility will make you a more attractive candidate for the role.
