Retail Customer Advisor Contract - Part Time
Retail Customer Advisor Contract - Part Time

Retail Customer Advisor Contract - Part Time

Ammanford Part-Time No home office possible
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At a Glance

  • Tasks: Join our team as a Customer Team Member, providing excellent service and supporting store operations.
  • Company: Co-op has been dedicated to fairness for over 175 years, serving communities with care.
  • Benefits: Enjoy 31 days holiday, a pension scheme, virtual healthcare, and a 30% discount on Co-op products.
  • Why this job: Be part of a friendly team, make a difference in your community, and grow your skills.
  • Qualifications: No specific qualifications required; just a passion for customer service and teamwork.
  • Other info: Flexible shifts, full training provided, and commitment to diversity and inclusion.

Customer Team Member 30 per hour Contract: 16 hours per week + regular overtime, permanent, part time. Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Full, paid training provided.

We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including:

  • 31 days holiday
  • A pension with up to 10% Co-op contribution
  • Access to virtual healthcare services for you and your family
  • A 30% discount on all Co-op products in our stores

As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

Key Responsibilities:

  • Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience.
  • Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members.
  • Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be.
  • Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
  • Support your local community – get involved in all kinds of activities and events!

The flexibility to work a range of different shifts. Benefits include:

  • 30% discount on all Co-op products in-store plus 10% discounts on all other brands
  • A pension scheme with up to 10% employer contributions
  • Wagestream– a money management app giving you access to a percentage of your pay as you earn it
  • 31 days of holiday (including bank holidays, pro rata for part time colleagues)
  • Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
  • 24/7 employee assistance service
  • Full, paid training and dedicated support for your personal development and career progression
  • Rotas shared three weeks in advance and accessible on your phone
  • Cycle-to-work scheme

Building an inclusive workplace: We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

As part of the application process for this job, you’ll need to complete two online assessments.

Retail Customer Advisor Contract - Part Time employer: Co-op

Co-op is an exceptional employer, offering a supportive and inclusive work environment where you can thrive as a Retail Customer Advisor. With benefits like 31 days of holiday, a generous pension scheme, and access to virtual healthcare services, we prioritise your wellbeing and personal development. Join our friendly team in a role that not only provides flexibility and competitive pay but also allows you to make a positive impact in your local community.
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Contact Detail:

Co-op Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Retail Customer Advisor Contract - Part Time

✨Tip Number 1

Familiarise yourself with Co-op's values and community initiatives. Understanding their commitment to fairness and community support will help you align your answers during the interview, showcasing that you're a great fit for their culture.

✨Tip Number 2

Prepare to discuss your customer service experience in detail. Think of specific examples where you've gone above and beyond for customers, as this role heavily focuses on providing excellent service.

✨Tip Number 3

Be ready to demonstrate your flexibility with shift patterns. Since the role requires varied shifts, showing that you're adaptable and willing to work early mornings, late evenings, and weekends will make you stand out.

✨Tip Number 4

Engage with the Co-op community online. Follow their social media channels and participate in discussions. This not only shows your interest in the company but also helps you gather insights that could be useful during your interview.

We think you need these skills to ace Retail Customer Advisor Contract - Part Time

Customer Service Skills
Communication Skills
Teamwork
Problem-Solving Skills
Attention to Detail
Flexibility
Time Management
Basic Cash Handling
Product Knowledge
Health and Safety Awareness
Adaptability
Community Engagement
Multitasking
Empathy

Some tips for your application 🫡

Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Retail Customer Advisor. Highlight your relevant experience in customer service and teamwork.

Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise your ability to provide friendly service, work flexible shifts, and support your colleagues.

Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Co-op's values. Mention specific examples of how you can contribute to creating a great shopping experience.

Prepare for Online Assessments: Familiarise yourself with the types of online assessments you may encounter. Practice situational judgement tests and customer service scenarios to demonstrate your problem-solving skills.

How to prepare for a job interview at Co-op

✨Show Your Customer Service Skills

As a Retail Customer Advisor, you'll be interacting with customers regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to handle queries and resolve issues effectively.

✨Demonstrate Teamwork

Co-op values collaboration among team members. During the interview, discuss experiences where you've worked well in a team setting. Emphasise your willingness to support colleagues and contribute to a positive work environment.

✨Be Flexible with Availability

This role requires varied shifts, including early mornings and late evenings. Make sure to express your flexibility regarding working hours. Showing that you're adaptable will make you a more attractive candidate.

✨Research Co-op's Values

Familiarise yourself with Co-op's commitment to community and inclusivity. During the interview, mention how these values resonate with you and how you can contribute to their mission of making things fairer for members and communities.

Retail Customer Advisor Contract - Part Time
Co-op
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  • Retail Customer Advisor Contract - Part Time

    Ammanford
    Part-Time

    Application deadline: 2027-04-19

  • C

    Co-op

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