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- Tasks: Join our team as a Customer Team Member, providing excellent service and supporting store operations.
- Company: Co-op has been dedicated to fairness and community support for over 175 years.
- Benefits: Enjoy 31 days holiday, a pension scheme, virtual healthcare, and a 30% discount on Co-op products.
- Why this job: Be part of a friendly team, make a difference in your community, and receive full training.
- Qualifications: Must be 18 or over; no prior experience required as full training is provided.
- Other info: Flexible shifts with rotas shared three weeks in advance; inclusive workplace with support for disabilities.
Closing date: 24-04-2025
Customer Team Member 40 per hour including night shift premium Contract: 30 hours per week + regular overtime, permanent, part time 4 out of 7 night shifts 10pm to 6am, to be discussed at interview. Full, paid training provided.
You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.
We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
Key Responsibilities:
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience.
- Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members.
- Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be.
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
- Support your local community – get involved in all kinds of activities and events!
Benefits include:
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace: We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply. You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments.
Retail Customer Advisor Contract - Part Time employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Advisor Contract - Part Time
✨Tip Number 1
Familiarise yourself with Co-op's values and mission. Understanding their commitment to community and customer service will help you align your responses during the interview, showcasing that you're a good fit for their team.
✨Tip Number 2
Prepare to discuss your availability and flexibility regarding night shifts. Since this role involves working late hours, demonstrating your willingness to adapt to the schedule can set you apart from other candidates.
✨Tip Number 3
Think of examples from your past experiences where you've provided excellent customer service or worked as part of a team. Being able to share specific stories will illustrate your skills and make a strong impression.
✨Tip Number 4
Show enthusiasm for the role and the benefits it offers. Mentioning how the perks like the discount and training opportunities appeal to you can demonstrate your genuine interest in being part of the Co-op family.
We think you need these skills to ace Retail Customer Advisor Contract - Part Time
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Retail Customer Advisor. Highlight key skills such as customer service, teamwork, and flexibility in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the role. Emphasise any previous customer service roles or experiences that demonstrate your ability to work in a team and provide excellent service.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific reasons why you want to work at Co-op and how you can contribute to their mission of serving the community.
Prepare for Online Assessments: Familiarise yourself with the types of online assessments you may encounter during the application process. Practice situational judgement tests and other relevant assessments to ensure you perform well.
How to prepare for a job interview at Co-op
✨Show Your Customer Service Skills
As a Retail Customer Advisor, you'll be interacting with customers regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to respond to queries and create a positive shopping experience.
✨Demonstrate Teamwork
Co-op values collaboration among team members. During the interview, discuss instances where you've worked effectively in a team to solve problems or support colleagues. This will show that you can contribute to a friendly and supportive work environment.
✨Understand the Role's Flexibility
This position involves working various shifts, including nights. Be ready to discuss your availability and willingness to adapt to different schedules. Showing flexibility can make you a more attractive candidate for the role.
✨Familiarise Yourself with Co-op Values
Research Co-op's mission and values before the interview. Understanding their commitment to community and inclusivity will help you align your answers with what they stand for, demonstrating that you're a good fit for their culture.
