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- Tasks: Lead a team in a fast-paced Co-op store, delivering essential services to the community.
- Company: Join Co-op, a member-owned organisation focused on people and communities.
- Benefits: Enjoy 30% discount, flexible pay access, and up to 10% pension contributions.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Passion for people and leadership; retail experience is a plus but not essential.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
The predicted salary is between 13 - 16 £ per hour.
All potential candidates should read through the following details of this job with care before making an application.
Closing date: 16-02-2026
Location: Station Road, Perranporth, TR6 0DD
Pay: £13.99 per hour
Contract: 16 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
30% colleague member discount in store - see below for more benefits
You must be aged 18+ to authorise age-related sales.
Join us as a Customer Team Leader and take the next step toward managing your own store. As a Customer Team Leader, you’ll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you’ll play a key role in making life easier for our customers.
Why this job matters:
You’ll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll be a champion for Co-op membership, helping to drive the growth of our unique business.
What you’ll do:
- Own the day-to-day running of the store by leading the team on your shift
- Motivate, coach, and support your team to deliver great service and efficient operations
- Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
- Support store performance through merchandising, stock accuracy, and HR processes
- Champion Co-op through community engagement and membership growth
What you’ll bring:
- Passion for people and leadership
- The ability to work flexibly and lead by example
- Skills in retail, merchandising, or team management (experience not essential)
Why Co-op?
At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So, when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:
- Full training and career development resources
- 30% discount on Co-op products in store
- Flexible access to your pay as you earn it
- Up to 10% pension contributions
- 36 days of holiday (pro-rata, including bank holidays)
- 24/7 access to GP appointments, and colleague support programme
- Market-leading policies to help you through life’s big moments
A place you’ll belong:
We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
Learn more about our recruitment process at /apply-process and our inclusion commitments at /diversity-inclusion.
As part of the application process for this job, you’ll need to complete two online assessments. It will take 15-20 minutes to complete these tests.
Customer Team Leader in Perranwell employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader in Perranwell
✨Tip Number 1
Get to know the Co-op values and culture before your interview. This will help you connect with the team and show that you're genuinely interested in being part of the community-focused movement.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've motivated or supported a team, even if it was just in a casual setting. This will help you shine when discussing your passion for people during the interview.
✨Tip Number 3
Be ready to talk about how you can contribute to the store's success. Whether it's through merchandising or community engagement, have a few ideas up your sleeve to impress the hiring team.
✨Tip Number 4
Don't forget to apply through our website! It’s super easy and you won’t need a CV. Just complete the assessments and you’re on your way to potentially leading your own team at Co-op!
We think you need these skills to ace Customer Team Leader in Perranwell
Some tips for your application 🫡
Read the Job Description Carefully: Before you dive into your application, take a moment to really soak in the job description. It’s packed with info about what we’re looking for in a Customer Team Leader, so make sure you understand the role and its responsibilities.
Show Your Passion for People: We love candidates who are passionate about people and leadership! When you write your application, let that enthusiasm shine through. Share any experiences where you've motivated or supported a team, even if it’s not in a retail setting.
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality come through in your application. Whether it’s your unique approach to customer service or how you engage with your community, we’re all ears!
Apply Through Our Website: It’s super easy to apply! Just hop onto our website and complete the assessments – no CV needed. This way, you can showcase your skills and personality without the hassle of traditional applications.
How to prepare for a job interview at Co-op
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Team Leader involves. Familiarise yourself with the responsibilities like leading a team, supporting daily operations, and engaging with the community. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Customer Team Leader, you'll need to motivate and support your team. Think of examples from your past experiences where you've successfully led or worked with others. Be ready to discuss how you can create a positive environment for both customers and colleagues.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific situations, like dealing with a difficult customer or managing stock levels. Practise your responses to these types of questions, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Engage with the Community Angle
Since this role involves community engagement, think about how you can contribute to local initiatives. Be prepared to discuss any ideas you have for connecting with customers and supporting local charities, as this shows your commitment to the Co-op's values.
