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- Tasks: Provide friendly service, support customers, and keep the store running smoothly.
- Company: Join Co-op, a community-focused company with a long history of fairness.
- Benefits: Enjoy 30% off products, 31 days holiday, and a pension scheme with up to 10% employer contributions.
- Why this job: Be part of a supportive team making a real difference in your community.
- Qualifications: Great people skills and a positive attitude towards change.
- Other info: Flexible shifts, full training provided, and opportunities for personal development.
The predicted salary is between 11 - 14 £ per hour.
Location: Penybont Road, Pencoed, CF35 5NP
Pay: £12.60 per hour
Contract: 12 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided
You must be aged 18 or over to apply for this role as it may involve either working before 6am or after 10pm, or some other business-related needs.
We are looking for Customer Team Members to join our team at Co-op. When you join Co-op, you will get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Member, you will be part of a friendly team that is dedicated to helping our customers. We will look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we have focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You will get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you will do:
- Friendly and thoughtful service – you will put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
- Work together to make everyone’s day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events
This job would suit people who have:
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Stream – a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace:
We are building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We are proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we will support you.
As part of the application process for this job, you will need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Member in Pencoed employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member in Pencoed
✨Tip Number 1
Get to know the Co-op values and culture before your interview. We want to see that you genuinely care about customers and community, so think of examples from your past where you've made a difference.
✨Tip Number 2
Practice your people skills! During the interview, we’ll be looking for how well you connect with others. Role-play with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Be flexible and open-minded about shift patterns. We appreciate candidates who can adapt to varied hours, so highlight any previous experience you have with different working hours during your chat with us.
✨Tip Number 4
Don’t forget to show your enthusiasm for the role! Let us know why you want to be a Customer Team Member at Co-op specifically. A little passion goes a long way in making a great impression.
We think you need these skills to ace Customer Team Member in Pencoed
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and teamwork.
Highlight Relevant Experience: Even if you don’t have direct experience in retail, think about any roles where you’ve provided great service or worked in a team. Share those experiences with us to show how you can contribute to our friendly team.
Keep It Simple: Our application process is designed to be straightforward, so don’t overthink it! Just answer the questions honestly and clearly, and remember, no CV is needed – we’re keeping it easy for you.
Apply Online: Make sure to apply through our website for the best chance of success! It’s quick and easy, and you’ll be one step closer to joining our amazing team at Co-op.
How to prepare for a job interview at Co-op
✨Know the Co-op Values
Before your interview, take some time to understand the Co-op's values and mission. They focus on fairness and community, so think about how you can align your personal experiences with these principles. This will show that you're not just looking for a job, but that you genuinely care about being part of their team.
✨Showcase Your People Skills
As a Customer Team Member, you'll be interacting with customers and colleagues regularly. Prepare examples of how you've successfully built relationships or resolved conflicts in the past. This will demonstrate your great people skills and your ability to create a positive shopping experience.
✨Be Ready for Shift Flexibility
Since the role involves varied shifts, be prepared to discuss your availability during the interview. Highlight your flexibility and willingness to work early mornings, late evenings, and weekends. This shows that you're committed to meeting the needs of the store and its customers.
✨Prepare for the Assessments
Don't forget about the online assessments you'll need to complete as part of the application process. Set aside some quiet time to focus on these tests, as they are an important part of your application. Practising similar assessments beforehand can help you feel more confident and ready.
