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- Tasks: Lead a friendly team, deliver great customer service, and manage store operations.
- Company: Join Co-op, a community-focused organisation with over 175 years of history.
- Benefits: Enjoy 36 days holiday, a pension scheme, virtual healthcare, and a 30% discount on products.
- Why this job: Grow your career with full training and support in an inclusive workplace.
- Qualifications: Must be 18 or over; no prior experience required as full training is provided.
- Other info: Flexible shifts available, including weekends, with rotas shared three weeks in advance.
Closing date: 24-04-2025
Customer Team Leader Royal Bank Buildings, Main Street, Corpach, PH33 7JG
£65 per hour
Contract: 15-37 hours per week + regular overtime, permanent, part time
Varied shifts including early mornings from 6am (store opening), afternoons, late evenings to 10pm (store closing) and weekends, to be discussed at interview.
Full, paid training provided.
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including:
- 36 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
Key Responsibilities:
- Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations.
- Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected.
- Make sure that the store remains safe, legal, and fully operational.
- Support your store manager by deputising when they’re not working and delivering a variety of HR processes.
- Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback.
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan.
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor.
- The flexibility to work a range of different shifts.
Benefits:
- Full, paid training and dedicated support for your personal development and career progression.
- ~30% discount on all Co-op products in-store plus 10% discounts on all other brands.
- A pension scheme with up to 10% employer contributions.
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it.
- ~36 days of holiday (including bank holidays, pro rata for part time colleagues).
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
- 24/7 employee assistance service.
- Rotas shared three weeks in advance and accessible on your phone.
- Cycle-to-work scheme.
Building an inclusive workplace:
We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments.
Operations Associate (Weekend Shift) employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Associate (Weekend Shift)
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Understanding their commitment to fairness and inclusivity will help you align your responses during the interview, showcasing that you're a good fit for their culture.
✨Tip Number 2
Prepare examples of how you've successfully led a team or managed challenging situations in the past. This role requires strong leadership skills, so demonstrating your experience in coaching and supporting others will be crucial.
✨Tip Number 3
Be ready to discuss your flexibility regarding shift patterns. Since this position involves varied shifts, showing that you're adaptable and willing to work weekends and early mornings will make you a more attractive candidate.
✨Tip Number 4
Engage with the local community and be prepared to share your thoughts on how you can contribute to Co-op's community plans. This shows your commitment to the role and your understanding of the importance of community involvement.
We think you need these skills to ace Operations Associate (Weekend Shift)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Operations Associate position. Tailor your application to highlight relevant experiences that align with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or team leadership. Use specific examples to demonstrate how you've successfully managed teams or provided excellent customer service.
Showcase Your Flexibility: Since the role requires varied shifts, mention your availability and willingness to work different hours, including weekends and early mornings. This shows your commitment and adaptability.
Prepare for Online Assessments: As part of the application process, you'll need to complete two online assessments. Familiarise yourself with common assessment types and practice beforehand to ensure you perform well.
How to prepare for a job interview at Co-op
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Team Leader. Familiarise yourself with tasks like coaching team members, managing store operations, and delivering excellent customer service. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Leadership Skills
As a Customer Team Leader, you'll need to lead and support your team. Prepare examples from your past experiences where you've successfully led a team or handled challenging situations. Highlight your ability to foster an inclusive culture and develop team capabilities through coaching.
✨Demonstrate Flexibility
The role requires working varied shifts, including weekends and early mornings. Be ready to discuss your availability and willingness to adapt to different schedules. Showing that you're flexible and can handle the demands of the job will make you a strong candidate.
✨Engage with the Community
Co-op values community involvement, so be prepared to talk about how you can contribute to local initiatives. Share any previous experiences where you've engaged with the community or supported local causes, as this aligns with the company's values and mission.
