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- Tasks: Lead a friendly team, provide excellent customer service, and manage store operations.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 36 days holiday, a generous pension scheme, and a 30% discount on all products.
- Why this job: Be part of a supportive culture that values your growth and wellbeing.
- Qualifications: Must be 18 or over; no prior experience required as full training is provided.
- Other info: Flexible shifts available, with opportunities for personal development and career progression.
Contract: 22 hours per week + regular overtime, permanent, part time. Varied shifts including early mornings from 6am, afternoons, late evenings until 10pm and weekends. You will be covering shifts in this store and another nearby store which will be discussed at interview.
Full, paid training provided. You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales. We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including:
- 36 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. You will help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
We promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
Your responsibilities will include:
- Providing friendly and thoughtful service every day, often taking ownership for managing the store and handling challenging situations.
- Developing your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected.
- Ensuring that the store remains safe, legal, and fully operational.
- Supporting your store manager by deputising when they’re not working and delivering a variety of HR processes.
- Leading the way when introducing new products and services in your store – working closely with your team to implement change and encourage open and honest feedback.
- Building relationships and getting involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan.
- Striking a balance between leading and supporting your team and rolling up your sleeves on the shop floor.
- Having the flexibility to work a range of different shifts.
Benefits include:
- ~30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends).
- ~A pension scheme with up to 10% employer contributions.
- ~Wagestream– a money management app giving you access to a percentage of your pay as you earn it.
- ~36 days of holiday (including bank holidays, pro rata for part time colleagues).
- ~Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
- ~24/7 employee assistance service.
- ~Rotas shared three weeks in advance and accessible on your phone.
- ~Cycle-to-work scheme.
We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
As part of the application process for this job, you’ll need to complete two online assessments.
Online Customer Support Executive - - Part-time employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Customer Support Executive - - Part-time
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Understanding their commitment to fairness and community support will help you align your answers during the interview, showcasing that you're a good fit for their culture.
✨Tip Number 2
Prepare to discuss your experience in customer service and team leadership. Think of specific examples where you've successfully led a team or resolved customer issues, as this will demonstrate your capability to handle the responsibilities of a Customer Team Leader.
✨Tip Number 3
Be ready to talk about your flexibility regarding shift patterns. Since the role requires varied shifts, showing your willingness to adapt and work different hours will make you a more attractive candidate.
✨Tip Number 4
Research common challenges faced in retail environments and think about how you would address them. This will prepare you for potential situational questions during the interview, allowing you to showcase your problem-solving skills.
We think you need these skills to ace Online Customer Support Executive - - Part-time
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Online Customer Support Executive position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service roles or leadership experience. Use specific examples to demonstrate how you've successfully managed teams or provided excellent customer service in the past.
Showcase Your Skills: Make sure to mention skills that are particularly relevant to this role, such as communication, problem-solving, and teamwork. Provide examples of how you've used these skills in previous positions.
Prepare for Assessments: Since the application process includes two online assessments, practice similar assessments beforehand. This will help you feel more confident and prepared when completing them as part of your application.
How to prepare for a job interview at Co-op
✨Show Your Customer Service Skills
As a Customer Team Leader, you'll need to demonstrate your ability to provide friendly and helpful service. Prepare examples of how you've successfully handled customer queries or complaints in the past, showcasing your problem-solving skills and empathy.
✨Understand the Role and Responsibilities
Familiarise yourself with the specific duties of a Customer Team Leader at Co-op. Be ready to discuss how you would lead a team, manage shifts, and ensure the store operates smoothly. This shows your genuine interest in the position.
✨Emphasise Teamwork and Leadership
Highlight your experience in coaching and supervising others. Discuss how you can foster an inclusive culture and support your team members, as this is crucial for the role. Share any relevant experiences where you’ve successfully led a team.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle challenging situations, such as managing conflicts or implementing changes in the store. Think of specific scenarios from your past experiences and how you navigated them effectively.
