At a Glance
- Tasks: Lead a team in a fast-paced Co-op store, delivering essential services to your community.
- Company: Join the Co-op, a community-focused organisation that puts people first.
- Benefits: Enjoy a 30% discount, flexible pay access, and career development resources.
- Other info: Flexible shifts, inclusive culture, and opportunities for career growth.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Passion for people and leadership; retail experience is a plus but not essential.
The predicted salary is between 18900 - 23100 £ per year.
As a Customer Team Leader, you'll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers.
Why this job matters: You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co-op membership, helping to drive the growth of our unique business.
What you'll do:
- Own the day-to-day running of the store by leading the team on your shift.
- Motivate, coach, and support your team to deliver great service and efficient operations.
- Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members.
- Support store performance through merchandising, stock accuracy, and HR processes.
- Champion Co-op through community engagement and membership growth.
What you'll bring: We're committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you need to bring:
- Passion for people and leadership.
- The ability to work flexibly and lead by example.
- Skills in retail, merchandising, or team management (experience not essential).
Contract: 24 hours per week + regular overtime, 6 month temporary contract, part time.
Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) including at least 1 weekend shift, to be discussed at interview.
Benefits:
- 30% colleague member discount in store.
- Full training and career development resources.
- Flexible access to your pay as you earn it.
- Up to 10% pension contributions.
- 36 days of holiday (pro-rata, including bank holidays).
- 24/7 access to GP appointments, and colleague support programme.
- Cycle to work scheme.
- Market-leading policies to help you through life's big moments.
We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
Customer Team Leader in Northam employer: Co-op
Co-op is an excellent employer that fosters a collaborative and innovative work culture, particularly for the Senior Power Platform & Automation Engineer role. With a strong focus on employee growth, you will have opportunities to mentor colleagues and lead digital transformation initiatives while enjoying the flexibility of a hybrid working model in Manchester. The company values your contributions and offers a supportive environment where you can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Team Leader in Northam
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Co-op, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Customer Team Leader in Northam
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Co-op that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Co-op will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Co-op and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Co-op
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Co-op, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Co-op!
