Funeral Arranger - Part Time - Fixed Term in Newcastle under Lyme

Closing date: Mobile Funeral Arranger £13.47 per hour plus benefits. Part time, 18.75 hours per week, Varied shifts, Monday-Friday, 8.30am-4.30pm. Mobile role covering Wolstanton, Meir, Stone, Stafford, Salt & Son (Newcastle under Lyme), John Johnsons (Tunstall), H Goodwin (Newcastle under Lyme), Marshs & Son (Newcastle under Lyme) and Nile Street (Burslem).

You’ll need a full manual UK driver’s licence for this job. At Co-op Funeralcare, we take pride in helping families say the perfect goodbye to loved ones. You don’t need previous experience in the funeral industry to apply as we provide full training and ongoing support so you’ll have all the tools you need for your new role.

You’ll also benefit from:

• a competitive salary
• an excellent pension scheme
• discounts on a range of Co-op products and services

Your responsibilities will include:

• Travel to meet clients and build positive relationships with the community.
• Support our clients both in person and over the phone, arranging family visits and answering client questions.
• Ensure that the funeral home is always clean, safe, and welcoming, maintaining a professional environment for our clients.
• Work with different digital systems and devices to manage client documentation, funeral arrangements, and invoicing.
• Refer regulated work to the Funeral Plan Arrangers team.
• Support with manual handling of coffins and assist in the care and preparation of the deceased.
• Update client management applications, entering accurate information to ensure records are kept up to date.

Requirements:

• A full UK driving licence and access to a vehicle.
• The ability to work confidently on your own.
• Good communication skills, both written and verbal.
• The ability to work with numbers and perform basic calculations.
• A keen eye for detail and accuracy.
• Ability to learn and effectively use new applications and systems.
• A passion for delivering great service and building relationships.
• The ability to carry out the physical elements of the role.

We’re an organisation that puts people and communities first, and we’re powered by purpose. Benefits include:

• 30% off Co-op branded products and 10% off other brands in our food stores.
• 23 days holidays (pro rata, rising with service).
• A pension with up to 10% employer contributions.
• Access to our Employee Assistance Programme.
• Access to virtual GP and free eye tests.
• Endless career development opportunities including apprenticeships.
• A friendly, supportive team.
• Access to Stream - a money management app.

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job.

If you need any adjustments during the recruitment process, we'll support you. As part of your application, you’ll need to complete an online assessment, including a DBS check and an occupational health questionnaire.