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- Tasks: Lead a team in a fast-paced Co-op store, ensuring great service and efficient operations.
- Company: Join the Co-op, a community-focused organisation that puts people first.
- Benefits: Enjoy 30% discount, flexible pay access, and up to 10% pension contributions.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Passion for people and leadership; retail experience is a plus but not essential.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
The predicted salary is between 11 - 16 £ per hour.
Location: 21-23 Main Street, West Linton, EH46 7EE
Pay: £13.99 per hour
Contract: 16 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Role will also include working in our in-store bakery.
30% colleague member discount in store - see below for more benefits.
You must be aged 18+ to authorise age-related sales.
As a Customer Team Leader, you’ll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers.
Why this job matters:
You’ll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll be a champion for Co-op membership, helping to drive the growth of our unique business.
What you’ll do:
- Own the day-to-day running of the store by leading the team on your shift.
- Motivate, coach, and support your team to deliver great service and efficient operations.
- Work hands-on on the shop floor and tills, and in our in-store bakery supporting daily operations and setting the pace for a team of Customer Team Members.
- Support store performance through merchandising, stock accuracy, and HR processes.
- Champion Co-op through community engagement and membership growth.
What you’ll bring:
- Passion for people and leadership.
- The ability to work flexibly and lead by example.
- Skills in retail, merchandising, or team management (experience not essential).
Why Co-op?
At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So, when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:
- Full training and career development resources.
- 30% discount on Co-op products in store.
- Flexible access to your pay as you earn it.
- Up to 10% pension contributions.
- 36 days of holiday (pro-rata, including bank holidays).
- 24/7 access to GP appointments, and colleague support programme.
- Market-leading policies to help you through life’s big moments.
A place you’ll belong:
We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
Learn more about our recruitment process at /apply-process and our inclusion commitments at /diversity-inclusion.
As part of the application process for this job, you’ll need to complete two online assessments. It will take 15-20 minutes to complete these tests.
Customer Team Leader in Maxwellheugh employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader in Maxwellheugh
✨Tip Number 1
Get to know the Co-op values and culture before your interview. This will help you connect with the team and show that you're genuinely interested in being part of the community-focused movement.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've motivated or supported a team, even if it was just in a casual setting. This will help you shine when discussing your passion for people and leadership.
✨Tip Number 3
Be ready to chat about your flexibility and adaptability. The role involves varied shifts, so showing that you can handle different situations will make you stand out as a candidate.
✨Tip Number 4
Don't forget to apply through our website! It’s super easy, and you won’t need a CV. Just complete the assessments, and you’ll be one step closer to joining the Co-op family.
We think you need these skills to ace Customer Team Leader in Maxwellheugh
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. It’s important to understand what we’re looking for in a Customer Team Leader so you can tailor your application accordingly.
Show Your Passion for People: In your written application, let us know about your passion for people and leadership. Share any experiences where you've motivated or supported a team, even if it’s not in a retail setting. We love to see that enthusiasm!
Be Clear and Concise: When filling out the application, keep your answers clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s super easy, and you won’t need a CV. Just complete the assessments, and you’ll be one step closer to joining our team at Co-op!
How to prepare for a job interview at Co-op
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Team Leader involves. Familiarise yourself with the responsibilities like leading a team, supporting operations in the bakery, and engaging with the community. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your People Skills
As a Customer Team Leader, you'll be working closely with both your team and customers. Prepare examples of how you've motivated or supported others in the past. Highlight any experience you have in retail or team management, even if it's informal, to demonstrate your leadership potential.
✨Be Ready for Flexibility Questions
The job requires varied shifts, so expect questions about your availability and flexibility. Think about how you can adapt to different working hours and share any previous experiences where you've successfully managed a flexible schedule.
✨Engage with Co-op's Values
Co-op is all about community and member engagement. Research their values and think about how you can contribute to their mission. Be prepared to discuss how you would champion Co-op membership and support local charities, as this will show you're aligned with their purpose.
