Job Description Closing date:
Funeral Plan Arranger
£26,266 per annum (£13.47 per hour) plus benefits
Full time, 37.5 hours per week, Monday-Friday 9am-5pm
Covering Cambridge, Bury St Edmunds & District, Haverhill, Mill Road, Newmarket, Grantham, Bourne, Eye, Corby, Huntingdon, Midgate, Spalding
You’ll need a full UK driver’s licence and access to a vehicle for this job .
At Co-op Funeralcare, we take pride in helping families say the perfect goodbye to loved ones.
As a Funeral Plan Arranger, you’ll be the first point of contact for funeral plans, delivering outstanding client experience and helping clients and colleagues with any funeral plan enquiries and sales. In this role no two days will look the same: you’ll manage your own calendar to meet clients across your region, follow up on enquiries and build relationships in your local community.
What you’ll do
· Provide clients with expert guidance on funeral plans, helping them to understand their options and plan their perfect service, in line with guidelines and regulations.
· Keep accurate records in line with policies and regulations, making sure all client documentation is managed safely, with discretion, and in a timely manner.
· Work closely with the branch teams, providing guidance and support on funeral plans enquiries, as well as support with any admin work when required.
What you'll bring
· A full UK driving licence and access to a vehicle.
· Ideally worked in sales, customer service, financial services and other client facing roles where you’ve supported a client in purchasing the correct product to serve their needs. n · Excellent communication skills, with the ability to build meaningful relationships with clients, colleagues, and the local community.
· A keen eye for detail and accuracy, to make sure regulatory policies and processes are always adhered to.
· Excellent admin and organisational skills, with the ability to work on your own and manage your diary, as well as travel to client meetings and support the branch teams when necessary.
· A passion for delivering great service and providing good outcomes for clients. \We’re an organisation that puts people and communities first, and we’re powered by purpose. n · 30% off Co-op branded products and 10% off other brands in our food stores all year-round as well as discounts on other Co-op products and services.
· 23 days holidays (pro rata, rising with service).
· a pension with up to 10% employer contributions.
· access to our Employee Assistance Programme which offers confidential advice and support on anything you’re struggling with, 24 hours a day.
· access to virtual GP and free eye tests.
· endless career development opportunities including apprenticeships. \
Customer Service (Funeral Arranger) in March employer: Co-op
Co-op is an excellent employer that fosters a collaborative and innovative work culture, particularly for the Senior Power Platform & Automation Engineer role. With a strong focus on employee growth, you will have opportunities to mentor colleagues and lead digital transformation initiatives while enjoying the flexibility of a hybrid working model in Manchester. The company values your contributions and offers a supportive environment where you can thrive and make a meaningful impact.
