CBS Adviser - People Services in Manchester

• Respond to queries and deal with requests professionally and sensitively
• Provide a high-quality telephony and administrative support to our colleagues
• Build and maintain relationships with key partners across the CBS and the wider business
• Spot opportunities to improve processes and streamline ways of working
• Work to ensure we meet our key performance indicators as a team and individually, as well as supporting the wider Colleague Contact function
• Gain support and mentorship from experienced colleagues within the team and demonstrate outstanding customer service skills
• Great organisational skills with a high level of attention to detail
• Experience working within a telephony environment and/or HR experience
• Strong communication skills and the ability to manage sensitive situations with professionalism and confidentiality
• Good level of IT skills using a variety of different systems, with the ability to confidently use programmes in the Microsoft Office suite

We're looking for an Adviser to join the People Services function within our wider Co-op Business Services (CBS) organisation. CBS is made up of a number of diverse teams dedicated to delivering high-quality, reliable and cost-effective business services across our Co-op. You'll play a key role in helping CBS to support and realise our group vision of 'co-operating to build more value for member-owners every day'.

Why this role matters

In this role you'll help colleagues across Co-op and our external customers get the support they need by delivering high-quality telephone, administrative and systems support. Through every interaction, you'll play an important role in creating a positive experience and keeping our people connected to the services they rely on, while building valuable HR knowledge and experience across our Co-op.

At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• 30% discount on Co-op products and 10% off other brands
• Stream - early access to a percentage of your pay as you earn it
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
• 24/7 colleague support service
• Training and support for your development and career progression
• Cycle-to-work scheme

A place you'll belong

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.