Funeral Service Crew & Arranger Opportunities in London

Closing date: 12-11-2026

Co-op Funeralcare, 679 Garratt Lane, Earlsfield, SW17 0PB

We are hiring Funeral Service Crew and Funeral Arrangers/Mobile Funeral Arrangers. You will need a full manual UK driver's licence for the Funeral Service Crew and access to your own car for the Mobile Funeral Arranger. Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties – the amount of contact will differ depending on the role applied for.

Typical duties include but are not limited to:

• Preparation, transportation, and personal care of the deceased to be carried out with professionalism, dignity, respect, and adherence to health and safety standards.

Please carefully consider your comfort levels with these responsibilities before applying.

Funeral Service Crew

• 2 x 12-month contract
• Full-time roles (37.5 hours per week)
• 3 x Permanent Full-time roles (37.5 hours per week)
• 1 x Part-time role (18.75 hours per week)
• £14.99 hourly rate including London allowance plus great benefits
• Monday to Sunday 8am to 8pm - as part of this role, you will also be part of the on-call rota Saturday and Sunday 8am to 8pm

You do not need any previous experience in the funeral industry as we provide full training and ongoing support, plus access to a wide range of benefits including competitive salary, an excellent pension scheme, and discounts on a range of Co-op products and services.

What you will do:

• Collect the deceased from a range of locations and scenarios in a professional and empathetic manner.
• Bear coffins on the day of the funeral and drive funeral vehicles.
• Maintain the cleanliness of equipment and facilities, including vehicles.
• Prepare coffins and engrave name plates.
• Prepare the deceased in our care for viewings and the funeral.
• Maintain client management applications daily, inputting detailed and timely information to keep records consistently updated.
• Safely lift, carry and move coffins following safe techniques, using handling aids and equipment and following health and safety guidance to prevent injuries.

What you will bring:

• A full UK manual driving licence.
• The ability to perform the physical aspects of the role (such as manual lifting). Appropriate training and equipment to ensure safe working practices will be provided.
• Good IT skills, with the confidence to use a range of technology devices (e.g. computers, tablets, smartphones, printers and scanners) and the ability to learn and effectively use new applications and systems.
• The ability to react calmly and compassionately in emotional circumstances, with a sensitive and empathetic approach to customer service.
• Strong attention to detail and accuracy, making sure regulatory policies and processes are always adhered to.

Funeral Arranger

• 1 x Part-time role (18.75 hours)
• £15.22 hourly rate including London allowance plus great benefits
• 18.75 hours between Monday to Sunday 8am to 8pm. As part of this role, you will also be part of the on-call rota Saturday and Sunday 8am to 8pm.

What you will do:

• Build and maintain positive relationships with clients and the community.
• Support our clients both in person and over the phone, arranging family visits and answering client questions.
• Ensure that the funeral home —both inside and out—is always clean, safe, and welcoming, maintaining a professional and comforting environment for our clients, as well as reporting and recording any maintenance issues.
• Work with different digital systems and devices (computers, tablets, smartphone applications) to accurately manage client documentation, funeral arrangements, and invoicing.
• Ensure that all regulated work, like selling and informing clients about our funeral plans, is referred to the Funeral Plan Arrangers.
• Support with manual handling of coffins and assist in the care and preparation of the deceased (preparing for viewing - hair, make-up etc., moving the deceased and other general responsibilities).
• Update client management applications, entering accurate and timely information to ensure records are kept up to date at all times.

What you will bring:

• Good communication skills, with the ability to clearly communicate with clients and colleagues both in writing and verbally.
• The ability to confidently work with numbers and do basic calculations such as cash handling, working out discounts, simple data entry, and invoicing.
• A keen eye for detail and accuracy, making sure regulatory policies and processes are always adhered to.
• Good IT skills, with the ability to use a range of technology devices and systems (e.g. computers, tablets, smartphones, printers) and the ability to learn and effectively use new applications and systems.
• A passion for delivering great service and building relationships.
• High levels of empathy, discretion, and care.