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- Tasks: Lead a dynamic team, ensuring great service and smooth store operations.
- Company: Join Co-op, a community-focused organisation that values its members.
- Benefits: Enjoy 30% discount, flexible pay access, and up to 36 days holiday.
- Why this job: Be part of a movement that prioritises people and communities.
- Qualifications: Passion for leadership and a willingness to learn; experience not essential.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
The predicted salary is between 27300 - 31200 £ per year.
Location: High Street; Mulberry Close, Stotfold, SG5 4NL.
Pay: £13.99 per hour.
Contract: 39 hours per week + regular overtime, permanent contract, full time.
Working pattern: varied shifts including early mornings (6am store opening), afternoons, late evenings (11pm store closing) and weekends, to be discussed at interview.
30% discount in store for colleagues.
You must be aged 18+ to authorise age-related sales.
What you’ll do
- Own the day-to-day running of the store by leading the team on your shift.
- Motivate, coach, and support your team to deliver great service and efficient operations.
- Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members.
- Support store performance through merchandising, stock accuracy, and HR processes.
- Champion Co-op through community engagement and membership growth.
What you’ll bring
- Passion for people and leadership.
- The ability to work flexibly and lead by example.
- Skills in retail, merchandising, or team management (experience not essential).
Why Co-op?
At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. When you join us, you’re not just taking a job—you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose.
You’ll also receive:
- Full training and career development resources.
- 30% discount on Co-op products in store.
- Flexible access to your pay as you earn it.
- Up to 10% pension contributions.
- 36 days of holiday (pro-rata, including bank holidays).
- 24/7 access to GP appointments, and colleague support programme.
- Market-leading policies to help you through life’s big moments.
A place you’ll belong
We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.
Application process
As part of the application process for this job, you’ll need to complete two online assessments. It will take 15–20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Leader in Letchworth employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader in Letchworth
✨Tip Number 1
Get to know the company culture! Before your interview, check out Co-op's values and community initiatives. This will help you connect with the team and show that you're genuinely interested in being part of their movement.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've motivated or supported a team, even if it was in a casual setting. Being able to share these experiences will highlight your passion for people and leadership during the interview.
✨Tip Number 3
Be ready for those varied shifts! Show your flexibility by discussing how you can adapt to different working hours. This will demonstrate that you're committed to the role and ready to lead the team whenever needed.
✨Tip Number 4
Apply through our website! It’s super easy—just complete the assessments on your mobile. No CV needed means you can focus on showcasing your personality and skills directly, which is what we love to see!
We think you need these skills to ace Customer Team Leader in Letchworth
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for people and leadership.
Read the Job Description: Make sure you understand what we're looking for in a Customer Team Leader. Tailor your answers to highlight how your skills and experiences align with the role—this will help us see why you're a great fit!
Take Your Time with Assessments: The online assessments are your chance to showcase your abilities. Don’t rush through them; take your time to think about your responses and give us your best effort!
Apply Through Our Website: We’ve made it super easy for you to apply directly from your mobile. Just head over to our website, complete the assessments, and you’re on your way to joining our Co-op family!
How to prepare for a job interview at Co-op
✨Know the Co-op Values
Before your interview, take some time to familiarise yourself with Co-op's values and mission. They’re all about community and putting people first, so think about how your own values align with theirs. This will help you show that you're not just looking for a job, but that you genuinely want to be part of their movement.
✨Show Your Leadership Skills
As a Customer Team Leader, you'll need to motivate and support your team. Prepare examples from your past experiences where you've successfully led a group or helped someone improve. Even if you haven't held a formal leadership role, think about times when you've taken initiative or helped others—these stories can really make you stand out.
✨Be Ready for Shift Discussions
Since the role involves varied shifts, be prepared to discuss your availability openly. Think about your flexibility and how you can adapt to different working hours. Showing that you're willing to work early mornings, late evenings, and weekends will demonstrate your commitment to the role.
✨Engage with Community Focus
Co-op places a strong emphasis on community engagement. Come prepared with ideas on how you could contribute to this aspect of the role. Whether it’s through local events or membership growth strategies, showing that you’re proactive about community involvement will resonate well with the interviewers.
