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- Tasks: Lead the last mile operation and enhance customer shopping experiences at Co-op.
- Company: Join Co-op, a community-focused retailer dedicated to innovation and customer satisfaction.
- Benefits: Enjoy 30% off products, annual bonuses, private healthcare, and a subsidised gym.
- Why this job: Make a real impact in a role that values people and embraces technology.
- Qualifications: Online grocery experience, project management skills, and strong communication abilities required.
- Other info: Hybrid working model with opportunities for career development and diversity inclusion.
The predicted salary is between 31000 - 42000 £ per year.
Last Mile Manager
£37,000 – £42,000 plus great benefits (Work Level 6A)
Manchester city centre, in this role you’ll work in a hybrid way, splitting your time between home and coming into the office at least twice a week and occasionally being on call over the weekend (find out more about our hybrid working policy at jobs.coop.co.uk/hybrid-working-policy).
We’re looking for a Last Mile Manager to join us and help lead the way in modernising and shaping the future of the way our customers shop at the Co-op. We need to continue to use technology to improve and innovate operations and make Co-op an even better place for our customers to shop. And this is where you’d come in.
If you have the online grocery experience, process/project skills and great people skills that we’re after, then we can offer you the chance to make a real difference with a business that puts people at the heart of its strategy.
What you’ll do
- Manage the relationship with our 3rd Party carriers who support the last mile operation for our shop.coop platform
- Ensure we work collaboratively to grow our QCommerce business
- Set up trials and manage them through to delivery to understand what processes are working well and what improvements need to be made
- Make sure the correct internal and external partners are engaged
- Create and present proposals for future activity
- Chair meetings with internal partners to ensure continuous improvement across the operation based on feedback from our Co-op customers
- Go out into the field and visit stores
- Connect with third party suppliers to understand what new and exciting tech is emerging in the market, and how we can integrate this into our business
This role will suit people who have
- Online grocery experienceand a passion for QCommerce
- Good project management skills and the ability to report on projects and feedback into the business
- Ability to build strong relationships with a variety of internal and external partners
- Excellent verbal and written communication skills with the ability to confidently make decisions and influence others
- Good IT skills, with the ability to use Microsoft Excel: Including VLOOKUPs, pivot & formulas to present data in a legible format
Why Co-op?
If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services).
- An annual bonus (based on personal and business performance)
- 28 days holiday (rising to 32 with service) plus bank holidays
- A pension with up to 10% employer contributions
- Private healthcare
- Access to a subsidised onsite gym (at our Manchester HQ)
- Coaching and training to support your career development
- Wagestream app – giving you access to a percentage of your pay as you earn
Building a diverse environment
We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We\’re also part of the Disability Confident scheme, meaning we\’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We\’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process atjobs.coop.co.uk/apply-process
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion atcolleagues.coop.co.uk/diversity-inclusion-and-wellbeing
Please note that we may close applications for this role early.
As part of your application, you\’ll need to complete an online assessment. This assessment typically takes between 45-60 minutes. If you\’re a current Co-op colleague, this does not need to be completed.
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Last Mile Manager employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Last Mile Manager
✨Tip Number 1
Familiarise yourself with the latest trends in online grocery and QCommerce. Understanding the current market dynamics will help you speak confidently about how you can contribute to modernising the Co-op's operations.
✨Tip Number 2
Network with professionals in the logistics and grocery sectors. Building relationships with industry peers can provide insights into best practices and may even lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed projects or improved processes in previous roles. Being able to articulate your experience will demonstrate your capability to handle the responsibilities of a Last Mile Manager.
✨Tip Number 4
Brush up on your IT skills, especially Microsoft Excel. Being proficient in data analysis and presentation will be crucial for reporting on projects and making informed decisions in this role.
We think you need these skills to ace Last Mile Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your online grocery experience and project management skills. Use specific examples that demonstrate your ability to manage relationships with third-party carriers and your success in improving operations.
Craft a Compelling Cover Letter: In your cover letter, express your passion for QCommerce and how you can contribute to modernising the Co-op's shopping experience. Mention your excellent communication skills and provide examples of how you've influenced others in previous roles.
Prepare for the Online Assessment: Set aside 45-60 minutes to complete the online assessment as part of your application. Familiarise yourself with the types of questions that may be asked, focusing on your problem-solving and decision-making abilities relevant to the role.
Showcase Your IT Skills: Highlight your proficiency in Microsoft Excel, especially your ability to use VLOOKUPs, pivot tables, and formulas. Provide examples of how you've used these skills to present data effectively in past projects.
How to prepare for a job interview at Co-op
✨Showcase Your Online Grocery Experience
Make sure to highlight your previous experience in online grocery operations. Discuss specific projects or roles where you successfully managed logistics or improved customer satisfaction, as this will resonate well with the interviewers.
✨Demonstrate Project Management Skills
Prepare to discuss your project management experience in detail. Be ready to share examples of how you've led projects from inception to completion, including any challenges faced and how you overcame them.
✨Build Rapport with Interviewers
Since strong relationship-building skills are crucial for this role, practice engaging with your interviewers. Use their names, maintain eye contact, and show genuine interest in their questions to create a positive connection.
✨Prepare for Technical Questions
Brush up on your IT skills, especially Microsoft Excel. Be prepared to discuss how you've used tools like VLOOKUPs and pivot tables in past roles, as this technical knowledge is essential for presenting data effectively.
