At a Glance
- Tasks: Lead a team in a fast-paced Co-op store, delivering essential services to the community.
- Company: Join Co-op, a community-focused organisation that values its members.
- Benefits: Enjoy 30% discount, flexible pay access, and 36 days holiday per year.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in your community while kick-starting your retail career.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 20790 - 25410 £ per year.
As a Customer Team Leader, you'll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers.
Why this job matters: You'll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll be a champion for Co-op membership, helping to drive the growth of our unique business.
What you'll do:
- Own the day-to-day running of the store by leading the team on your shift.
- Motivate, coach, and support your team to deliver great service and efficient operations.
- Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members.
- Support store performance through merchandising, stock accuracy, and HR processes.
- Champion Co-op through community engagement and membership growth.
As a Customer Team Member at Co-op, you'll be part of a business that's truly different. There's lots to do in this role, with plenty to keep you busy during your shifts. From giving our customers a great in-store experience to preparing bakery products and promoting our membership offer, every day is different. If you're looking to kick-start your retail career, this opportunity could be perfect for you.
As a Customer Team Leader, you’ll help maintain our high standards while supporting your store colleagues to be their best. You’ll assist the Store Manager and make sure your store is always safe. You’ll also take pride in keeping the store well-stocked and looking great, leading by example and doing the right thing. If you’re looking to build a rewarding career in retail, this could be the perfect opportunity.
If you have a strong sense of community, commercial awareness, and leadership skills, our Store Manager opportunity might be what you’re looking for. As a Store Manager at Co-op, you’ll lead your team and make sure everyone works together to deliver a great in-store experience for our customers. While the role comes with its challenges, with exciting opportunities for growth, it’s one of the most rewarding careers in retail.
Working pattern: 5:45am to 2:45pm or 2:45pm to 11:15pm, with flexible availability across the week to include at least 1 weekend shift. We’re happy to discuss additional availability further at interview.
Benefits:
- 30% colleague member discount in store.
- Full training and career development resources.
- Flexible access to your pay as you earn it.
- Up to 10% pension contributions.
- 36 days of holiday (pro-rata, including bank holidays).
- 24/7 access to GP appointments, and colleague support programme.
- Cycle to work scheme.
- Market-leading policies to help you through life's big moments.
- Services to support your physical, mental and financial wellbeing.
Success profile: What makes a successful member of our team? Check out the top traits we’re looking for and see if you have the right mix:
- Customer Focus.
- Problem Solving.
- Communication.
- People Management.
Our Food Retail teams are the face of Co-op. If you’re welcoming, friendly, and helpful, you’ll thrive here. The day is busy, but our colleagues work together to get things done and give our customers a great in-store experience. Whether you’re a Customer Team Member, Customer Team Leader, or Store Manager, we’ll reward you by supporting your financial, physical, and mental wellbeing, and give you the tools to own your development and your career. That’s our promise to you.
At Co-op you’ll be welcomed and included, cared for inside and outside of work, and empowered by supportive leaders. We’re all in this together and at Co-op, we always look out for each other. We’ll do all we can to help you create a great work/life balance.
Customer Team Leader in Harrogate employer: Co-op
Co-op is an excellent employer that fosters a collaborative and innovative work culture, particularly for the Senior Power Platform & Automation Engineer role. With a strong focus on employee growth, you will have opportunities to mentor colleagues and lead digital transformation initiatives while enjoying the flexibility of a hybrid working model in Manchester. The company values your contributions and offers a supportive environment where you can thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Team Leader in Harrogate
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Co-op, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Co-op!
We think you need these skills to ace Customer Team Leader in Harrogate
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Co-op, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Co-op and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Co-op that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Co-op
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
