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- Tasks: Help families plan meaningful farewells while managing your own schedule and client relationships.
- Company: Join Co-op Funeralcare, a community-focused company dedicated to supporting families during tough times.
- Benefits: Enjoy 30% off Co-op products, 23 days holiday, and access to career development opportunities.
- Why this job: Make a real difference in your community while developing valuable skills in a supportive environment.
- Qualifications: Full UK driving licence required; customer service or sales experience is a plus but not essential.
- Other info: Flexible mobile role covering Ayr and Irvine with a focus on empathy and client care.
The predicted salary is between 20300 - 26700 £ per year.
Funeral Plan Arranger
£25,369 per annum (£13.01 per hour) plus benefits
Full time, 37.5 hours per week
Mobile role covering Ayr and Irvine
You’ll need a full UK driver’s licence and access to a vehicle for this job.
At Co-op Funeralcare, we take pride in helping families say the perfect goodbye to loved ones. As a Funeral Plan Arranger, you’ll be the first point of contact for funeral plans, delivering outstanding client experience and helping clients and colleagues with any funeral plan enquiries and sales. In this role no two days will look the same: you’ll manage your own calendar to meet clients across your region, follow up on enquiries and build relationships in your local community.
What you’ll do
- Provide clients with expert guidance on funeral plans, helping them to understand their options and plan their perfect service, in line with guidelines and regulations.
- Manage your own diary, making and receiving calls with clients or arranging face-to-face visits, as well as follow up on any enquiries you’ve received.
- Keep accurate records in line with policies and regulations, making sure all client documentation is managed safely, with discretion, and in a timely manner.
- Work closely with the branch teams, providing guidance and support on funeral plans enquiries, as well as support with any admin work when required.
This role would suit people who have
- A full UK driving licence and access to a vehicle.
- Ideally worked in sales, customer service, financial services and other client facing roles where you’ve supported a client in purchasing the correct product to serve their needs. This experience would be advantageous, but not required.
- Excellent communication skills, with the ability to build meaningful relationships with clients, colleagues, and the local community.
- A keen eye for detail and accuracy, to make sure regulatory policies and processes are always adhered to.
- Excellent admin and organisational skills, with the ability to work on your own and manage your diary, as well as travel to client meetings and support the branch teams when necessary.
- High levels of empathy, discretion, and care; with strong listening skills and the ability to carefully follow and understand client’s needs in a time of vulnerability.
- A passion for delivering great service and providing good outcomes for clients.
Why Co-op?
- You’ll get a fantastic benefits package including:
- 30% off Co-op branded products and 10% off other brands in our food stores all year-round as well as discounts on other Co-op products and services.
- 23 days holidays (pro rata, rising with service).
- A pension with up to 10% employer contributions.
- Access to our Employee Assistance Programme which offers confidential advice and support on anything you’re struggling with, 24 hours a day.
- Access to virtual GP and free eye tests.
- Endless career development opportunities including apprenticeships.
- Friendly, supportive team and the knowledge that you make a huge difference to your community.
- Access to Wagestream - a money management app that gives you access to a percentage of your pay as you earn it.
Funeral Plan Arranger - Ayr and Irvine employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funeral Plan Arranger - Ayr and Irvine
✨Tip Number 1
Familiarise yourself with the local community in Ayr and Irvine. Understanding the demographics and cultural nuances can help you connect better with potential clients, making it easier to build those meaningful relationships that are crucial for a Funeral Plan Arranger.
✨Tip Number 2
Brush up on your communication skills, especially active listening. In this role, you'll be dealing with clients during sensitive times, so being able to listen and respond empathetically will set you apart from other candidates.
✨Tip Number 3
Network with professionals in related fields, such as healthcare or social services. Building connections with people who may refer clients to you can enhance your visibility and credibility in the community.
✨Tip Number 4
Demonstrate your organisational skills by managing a mock diary. Practice scheduling appointments and following up on enquiries to show that you can handle the responsibilities of managing your own calendar effectively.
We think you need these skills to ace Funeral Plan Arranger - Ayr and Irvine
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Funeral Plan Arranger. Familiarise yourself with the key tasks such as managing client relationships, providing expert guidance, and maintaining accurate records.
Tailor Your CV: Highlight relevant experience in customer service, sales, or any client-facing roles. Emphasise your communication skills, attention to detail, and ability to empathise with clients during difficult times.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering excellent service and your understanding of the sensitive nature of the role. Mention specific examples from your past experiences that demonstrate your suitability for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Co-op
✨Show Empathy and Understanding
As a Funeral Plan Arranger, you'll be dealing with clients during sensitive times. Make sure to demonstrate your empathy and understanding during the interview. Share examples of how you've supported clients in the past, especially in challenging situations.
✨Highlight Your Communication Skills
Excellent communication is key in this role. Be prepared to discuss how you build relationships with clients and colleagues. Use specific examples to illustrate your ability to listen actively and convey information clearly.
✨Demonstrate Organisational Skills
Since you'll be managing your own diary and client meetings, it's important to showcase your organisational skills. Talk about how you prioritise tasks and manage your time effectively, perhaps by sharing a relevant experience from your previous roles.
✨Familiarise Yourself with Funeral Plans
Before the interview, take some time to understand the basics of funeral plans and the services offered by Co-op Funeralcare. This will not only show your interest in the role but also allow you to ask informed questions during the interview.
