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For Companies At a Glance
- Tasks: Support families in organising visits and answering questions with empathy and care.
- Company: Join Co-op, a community-focused co-operative with a rich history since 1844.
- Benefits: Enjoy discounts, a pension scheme, and access to career development opportunities.
- Why this job: Make a meaningful impact in your community while gaining valuable experience.
- Qualifications: No experience needed; just bring your passion for service and strong communication skills.
- Other info: Flexible part-time hours with full training and ongoing support provided.
The predicted salary is between 20000 - 30000 £ per year.
Overview
Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties – the amount of contact will differ dependant on role applied for. Typical duties include but are not limited to preparation, transportation, and personal care of the deceased to be carried out with professionalism, dignity, respect and adherence to health and safety standards. Please carefully consider your comfort levels with these responsibilities before applying.
Responsibilities
- build and maintain positive relationships with clients and the community
- support our clients both in person and over the phone, arranging family visits and answering client questions
- make sure that the funeral home -both inside and out-is always clean, safe, and welcoming, maintaining a professional and comforting environment for our clients, as well as reporting and recording any maintenance issue (there will be times when you\\\’ll be the only person in branch)
- work with different digital systems and devices (computers, tablets, smartphone applications) to accurately manage client documentation, funeral arrangements and invoicing.
- make sure that all regulated work, like selling and informing clients about our funeral plans, is referred to the Funeral Plan Arrangers
- support with manual handling of coffins and the deceased
- update client management applications, entering accurate and timely information to ensure records are kept up to date at all times
Role details
- £13.01 per hour plus benefits
- Part time 18.75 hours per week, Mon – Fri 9am-12:45pm / 1:15pm-5pm
- Hartlepool, TS25 1TY
Qualifications and capabilities
- good communication skills, with the ability to clearly communicate with clients and colleagues both in writing and verbally
- the ability to confidently work with numbers and doing basic calculations such as cash handling, working out discounts, simple data entry and invoicing
- a keen eye for detail and accuracy, making sure regulatory policies and processes are always adhered to
- good IT skills, with the ability to use a range of technology devices and systems (e.g. computers, tablets, smartphones, printers) and the ability to learn and effectively use new applications and systems
- a passion for delivering great service and building relationships
- high levels of empathy, discretion and care
- the ability to carry out the physical elements of the role, such as moving coffins in preparation for family viewings (appropriate training and equipment to ensure safe working practices will be provided)
Benefits and inclusivity
Building an inclusive work environment. We\\\’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We\\\’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we\\\’ll support you. Learn more about our recruitment process at Your Co-op Application Journey and our inclusion commitments at Diversity and inclusion at Co-op. We reserve the right to remove a vacancy before the scheduled closing date.
- 30% off Co-op branded products and 10% off other brands in our food stores all year-round, as well as discounts on other Co-op products and services
- 23 days holidays (pro rata, rising with service)
- a pension with up to 10% employer contributions
- access to our Employee Assistance Programme which offers confidential advice and support on anything you\\\’re struggling with, 24 hours a day
- access to virtual GP and free eye tests
- endless career development opportunities including apprenticeships
- friendly, supportive team and the knowledge that you make a huge difference to your community
- access to Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
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Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funeral Arranger
✨Tip Number 1
Familiarise yourself with the funeral industry and the specific services offered by Co-op. Understanding their values and how they support families can help you connect better during interviews.
✨Tip Number 2
Showcase your empathy and communication skills in any interactions you have with us. Whether it's through a phone call or an informal chat, demonstrating your ability to connect with people is crucial for this role.
✨Tip Number 3
Be prepared to discuss how you would handle sensitive situations. Think of examples from your past experiences where you've shown care and discretion, as these qualities are essential for a Funeral Arranger.
✨Tip Number 4
Engage with our community initiatives or events if possible. Showing that you're already invested in the local community can set you apart and demonstrate your commitment to the role.
We think you need these skills to ace Funeral Arranger
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of a Funeral Arranger. This will help you tailor your application to highlight relevant skills and experiences.
Highlight Relevant Skills: Even though no experience is needed, focus on showcasing your communication skills, empathy, and attention to detail in your application. These qualities are essential for the role and should be emphasised.
Complete the Online Assessment: Prepare for the online assessment by ensuring you have a quiet space and enough time to complete it without interruptions. This assessment is a crucial part of the application process.
Be Authentic: When filling out your application, be genuine about your motivations for applying. Express your passion for helping others and your desire to make a difference in the community, as this aligns with the company's values.
How to prepare for a job interview at Co-op
✨Show Empathy and Understanding
As a Funeral Arranger, you'll be dealing with families during a sensitive time. It's crucial to demonstrate empathy and understanding during your interview. Share any experiences where you've had to support someone emotionally, as this will show your ability to connect with clients.
✨Highlight Communication Skills
Excellent communication is key in this role. Be prepared to discuss how you effectively communicate with others, whether it's through active listening or providing clear information. Consider giving examples of how you've built relationships in previous roles or situations.
✨Demonstrate Attention to Detail
Attention to detail is vital when arranging funerals. During the interview, mention specific instances where your attention to detail made a difference in your work. This could be anything from managing schedules to ensuring all aspects of a task were completed accurately.
✨Express Your Passion for Service
This role is about delivering great service to families. Make sure to convey your passion for helping others and your commitment to providing excellent service. You might want to share a story that illustrates your dedication to customer care or community service.
