At a Glance
- Tasks: Lead a friendly team, deliver great customer service, and manage store operations.
- Company: Join Co-op, a community-focused company with over 175 years of experience.
- Benefits: Enjoy 36 days holiday, a pension scheme, and a 30% discount on all Co-op products.
- Why this job: Be part of an inclusive culture that values your voice and supports your growth.
- Qualifications: Must be 18 or over; no prior experience required as full training is provided.
- Other info: Flexible shifts, virtual healthcare services, and support for personal development.
Customer Team Leader Kings Beach Hotel, The Parade, Pagham, Bognor Regis, PO21 4TW 99 per hour Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid training provided You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales. We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations Develop your team\’s capabilities through coaching and training, fostering an inclusive culture where everyone\’s voice is valued and respected Make sure that the store remains safe, legal, and fully operational Support your store manager by deputising when they’re not working and delivering a variety of HR processes Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor The flexibility to work a range of different shifts Full, paid training and dedicated support for your personal development and career progression ~30% discount on all Co-op products in-store plus 10% discounts on all other brands ~ A pension scheme with up to 10% employer contributions ~ Wagestream– a money management app giving you access to a percentage of your pay as you earn it ~36 days of holiday (including bank holidays, pro rata for part time colleagues) ~ Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations ~24/7 employee assistance service ~ Rotas shared three weeks in advance and accessible on your phone ~ Cycle-to-work scheme Building an inclusive workplace We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We\’re also part of the Disability Confident scheme, meaning we\’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We\’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply. You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing. As part of the application process for this job, you’ll need to complete two online assessments.
Food & Beverage Team Leader - Perm / Part Time employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Team Leader - Perm / Part Time
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Understanding their commitment to fairness and inclusivity will help you align your answers during the interview, showcasing that you're a great fit for their culture.
✨Tip Number 2
Prepare examples of how you've successfully led a team or provided excellent customer service in previous roles. Highlighting your leadership skills and ability to handle challenging situations will demonstrate your readiness for the Customer Team Leader position.
✨Tip Number 3
Be ready to discuss your flexibility regarding shift patterns. Since the role requires varied shifts, showing that you're adaptable and willing to work early mornings, late evenings, and weekends will make you a more attractive candidate.
✨Tip Number 4
Engage with the local community before your interview. Being able to talk about your involvement or understanding of local issues can set you apart, as Co-op values building relationships within the community.
We think you need these skills to ace Food & Beverage Team Leader - Perm / Part Time
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Food & Beverage Team Leader position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Leadership Skills: Emphasise any previous experience in leading teams or coaching others. Provide specific examples of how you've successfully managed a team or handled challenging situations in a customer service environment.
Showcase Customer Service Experience: Since the role involves delivering great customer service, include examples of how you've provided friendly and thoughtful service in past roles. Mention any achievements or positive feedback received from customers.
Prepare for Online Assessments: Be ready to complete two online assessments as part of the application process. Practice common assessment types such as situational judgement tests or personality questionnaires to ensure you perform well.
How to prepare for a job interview at Co-op
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Team Leader. Familiarise yourself with tasks like coaching team members, managing store operations, and delivering excellent customer service. This will help you answer questions confidently.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or handled challenging situations. Highlight your ability to coach and support others, as this is crucial for the role.
✨Demonstrate Flexibility
Be ready to discuss your availability for varied shifts, including early mornings and late evenings. Showing that you're adaptable and willing to work different hours will make you a more attractive candidate.
✨Engage with Community Values
Co-op values community involvement, so be prepared to talk about how you can contribute to local initiatives. Share any relevant experiences that demonstrate your commitment to building relationships within the community.