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- Tasks: Lead a team in a fast-paced Co-op store, ensuring great service and efficient operations.
- Company: Join the Co-op, a community-focused organisation that puts people first.
- Benefits: Enjoy 30% discount, flexible pay access, and up to 10% pension contributions.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Passion for people and leadership; retail experience is a plus but not essential.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
The predicted salary is between 11 - 16 £ per hour.
Location: 2 West Street, Isleham, CB7 5SB
Pay: £13.99 per hour
Contract: 16 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
30% colleague member discount in store - see below for more benefits
You must be aged 18+ to authorise age-related sales.
Join us as a Customer Team Leader and take the next step toward managing your own store.
As a Customer Team Leader, you’ll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you’ll play a key role in making life easier for our customers.
Why this job matters:
- You’ll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers.
- You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities.
- Plus, you’ll be a champion for Co-op membership, helping to drive the growth of our unique business.
What you’ll do:
- Own the day-to-day running of the store by leading the team on your shift.
- Motivate, coach, and support your team to deliver great service and efficient operations.
- Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members.
- Support store performance through merchandising, stock accuracy, and HR processes.
- Champion Co-op through community engagement and membership growth.
What you’ll bring:
- Passion for people and leadership.
- The ability to work flexibly and lead by example.
- Skills in retail, merchandising, or team management (experience not essential).
Why Co-op?
At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So, when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:
- Full training and career development resources.
- 30% discount on Co-op products in store.
- Flexible access to your pay as you earn it.
- Up to 10% pension contributions.
- 36 days of holiday (pro-rata, including bank holidays).
- 24/7 access to GP appointments, and colleague support programme.
- Market-leading policies to help you through life’s big moments.
A place you’ll belong:
We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
As part of the application process for this job, you’ll need to complete two online assessments. It will take 15-20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Leader in Ely employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader in Ely
✨Tip Number 1
Get to know the Co-op values and culture! When you’re preparing for your interview, think about how your personal values align with what Co-op stands for. This will help you show that you’re not just a fit for the role, but for the team too.
✨Tip Number 2
Practice makes perfect! Before your interview, try some mock interviews with friends or family. Focus on common questions like how you’d motivate your team or handle customer complaints. The more comfortable you are, the better you’ll perform!
✨Tip Number 3
Show off your community spirit! As a Customer Team Leader, you’ll be engaging with the local community. Think of examples where you’ve made a difference or supported local initiatives. This will highlight your passion for people and leadership.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and you won’t need a CV. Plus, completing the assessments will give you a chance to showcase your skills right from the start. Let’s get you that interview!
We think you need these skills to ace Customer Team Leader in Ely
Some tips for your application 🫡
Get to Know the Role: Before you dive into your application, take a moment to really understand what being a Customer Team Leader is all about. Think about how your skills and experiences align with the responsibilities mentioned in the job description.
Show Your Passion: We love seeing candidates who are genuinely excited about the role! Make sure to express your passion for people and leadership in your application. Share any relevant experiences that highlight your ability to motivate and support a team.
Keep It Simple: Remember, you don’t need a CV to apply! Just focus on completing our assessments through the website. Keep your answers clear and concise, showcasing your personality and enthusiasm for the position.
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Authenticity goes a long way in helping us see if you’re a good fit for our team.
How to prepare for a job interview at Co-op
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Team Leader involves. Familiarise yourself with the responsibilities like leading a team, supporting daily operations, and engaging with the community. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Customer Team Leader, you'll need to motivate and support your team. Be prepared to share examples of how you've successfully led or worked within a team in the past. Highlight your passion for people and leadership, as this is key to thriving in the role.
✨Demonstrate Flexibility
The job requires working varied shifts, so be ready to discuss your availability and willingness to adapt. Share any previous experiences where you've had to be flexible in your work schedule or approach, as this will show that you're a good fit for the fast-paced environment.
✨Engage with Co-op's Values
Familiarise yourself with Co-op's mission and values, especially their commitment to community and inclusivity. During the interview, express how you align with these values and how you can contribute to the growth of Co-op membership and community engagement.
