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- Tasks: Lead a friendly team, deliver great customer service, and manage store operations.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 36 days holiday, a pension scheme, virtual healthcare, and a 30% discount on products.
- Why this job: Be part of a supportive culture that values your growth and wellbeing while making a difference.
- Qualifications: Must be 18 or over; no prior experience required as full training is provided.
- Other info: Flexible shifts available, with a focus on inclusivity and community engagement.
Customer Team Leader at Co-op, working at Greenside Garage, Halifax Road, Cullingworth, BD13 5DD.
Contract: 20 hours per week + regular overtime, permanent, part time. Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Role will also include working in our in-store bakery.
Full, paid training provided. You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including:
- 36 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- 30% discount on all Co-op products in our stores
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. Responsibilities include:
- Coaching and supervising Customer Team Members
- Deputising for the Store Manager
- Delivering great customer service
- Performing a wide range of tasks around the store like re-stocking shelves and cleaning up spillages
You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
Key responsibilities:
- Provide friendly and thoughtful service every day
- Develop your team’s capabilities through coaching and training
- Ensure the store remains safe, legal, and fully operational
- Support your store manager by deputising when they’re not working
- Lead the way when introducing new products and services
- Build relationships and get involved in your local community
- Balance leading and supporting your team while being hands-on
- Flexibility to work a range of different shifts
Benefits include:
- ~30% discount on all Co-op products in-store plus 10% discounts on all other brands
- ~A pension scheme with up to 10% employer contributions
- ~Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- ~36 days of holiday (including bank holidays, pro rata for part time colleagues)
- ~Virtual healthcare services for you and your family
- ~24/7 employee assistance service
- ~Rotas shared three weeks in advance and accessible on your phone
- ~Cycle-to-work scheme
Building an inclusive workplace: We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
As part of the application process for this job, you’ll need to complete two online assessments.
Director of Retail Operations employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Retail Operations
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Understanding their commitment to fairness and community support will help you align your answers during the interview, showcasing that you're a good fit for their culture.
✨Tip Number 2
Prepare examples of how you've successfully led a team or managed challenging situations in the past. This role requires strong leadership skills, so demonstrating your experience in coaching and supporting team members will be crucial.
✨Tip Number 3
Be ready to discuss your flexibility regarding shift patterns. Since the role involves varied shifts, showing that you're adaptable and willing to work different hours will make you a more attractive candidate.
✨Tip Number 4
Engage with the local community before your interview. Being able to talk about your involvement or understanding of local issues can demonstrate your commitment to Co-op's community-focused approach, which is a key aspect of the role.
We think you need these skills to ace Director of Retail Operations
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Team Leader position. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in retail or team leadership roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to lead and support a team.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully led teams or improved customer service in past positions, and explain why you want to work at Co-op.
Prepare for Online Assessments: Since the application process includes online assessments, practice common assessment types such as situational judgement tests and numerical reasoning. Familiarise yourself with the format to boost your confidence.
How to prepare for a job interview at Co-op
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Customer Team Leader. Be prepared to discuss how your previous experience aligns with leading a team, delivering customer service, and managing store operations.
✨Showcase Your Leadership Skills
As a Customer Team Leader, you'll be expected to coach and supervise team members. Prepare examples from your past experiences where you've successfully led a team or handled challenging situations, demonstrating your ability to foster an inclusive culture.
✨Emphasise Community Engagement
Co-op values community involvement, so think about how you can contribute to local initiatives. Be ready to share ideas on how you would build relationships within the community and support the store's local community plan.
✨Be Flexible and Adaptable
The role requires working varied shifts, including early mornings and late evenings. During the interview, express your willingness to be flexible with your schedule and provide examples of how you've adapted to changing work environments in the past.
