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- Tasks: Join our team to provide excellent customer service and support in-store tasks.
- Company: Co-op has been dedicated to fairness and community for over 175 years.
- Benefits: Enjoy 31 days holiday, a pension scheme, and a 30% discount on all products.
- Why this job: Be part of a friendly team that values your wellbeing and supports your growth.
- Qualifications: Must be 18+, with great people skills and flexibility for varied shifts.
- Other info: No CV needed to apply; just use your mobile device!
Location: The Co-operative Food, Oban Road, Lochgilphead, PA31 8NG
Pay: £12.30 per hour
Contract: 16 hours per week + regular overtime, 5 month part-time seasonal contract
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided
You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.
We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you'll do:
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
- Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
This job would suit people who have:
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace:
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Member - No CV Application Needed (Hiring Immediately) employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member - No CV Application Needed (Hiring Immediately)
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Showing that you understand and align with their mission can set you apart during the interview.
✨Tip Number 2
Be prepared to discuss your customer service experience. Think of specific examples where you've gone above and beyond for customers, as this role is all about providing great service.
✨Tip Number 3
Since the role requires flexibility in working hours, be ready to express your availability clearly. Highlighting your willingness to work varied shifts can make you a more attractive candidate.
✨Tip Number 4
Practice your problem-solving skills. Prepare to answer situational questions that may arise during the interview, demonstrating how you would handle challenges in a retail environment.
We think you need these skills to ace Customer Team Member - No CV Application Needed (Hiring Immediately)
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what the Customer Team Member role entails. Pay attention to the key responsibilities and the skills required, as this will help you tailor your application.
Highlight Relevant Skills: Even though a CV is not needed, make sure to highlight your relevant skills and experiences in the application form. Focus on your customer service abilities, teamwork, and flexibility in working different shifts.
Complete Online Assessments: Prepare for the two online assessments that are part of the application process. Set aside around 20 minutes to complete them, and ensure you are in a quiet environment to focus.
Show Enthusiasm: In your application, express your enthusiasm for working at Co-op and your commitment to providing excellent customer service. Mention any previous experience in retail or customer-facing roles, even if it's informal.
How to prepare for a job interview at Co-op
✨Show Your Customer Focus
Emphasise your genuine care for customers during the interview. Share examples of how you've provided excellent service in the past, as this role is all about putting customers first.
✨Demonstrate Team Spirit
Highlight your ability to work well with others. Discuss experiences where you collaborated with colleagues to solve problems or improve customer experiences, as teamwork is key at Co-op.
✨Be Ready for Shift Flexibility
Since the role involves varied shifts, be prepared to discuss your availability. Show that you're flexible and willing to adapt to different working hours, including early mornings and late evenings.
✨Prepare for the Online Assessments
Before the interview, complete the required online assessments. These tests are part of the application process, so make sure you allocate around 20 minutes to complete them thoroughly.
