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- Tasks: Join our team to provide excellent customer service and support in-store tasks.
- Company: Co-op has been making things fairer for over 175 years, focusing on community and member support.
- Benefits: Enjoy 31 days holiday, a pension scheme, virtual healthcare, and a 30% discount on all products.
- Why this job: Be part of a friendly team, gain valuable experience, and contribute to your local community.
- Qualifications: We seek individuals with great people skills and a genuine care for customers.
- Other info: Apply easily via mobile, no CV needed, and flexible shifts available.
Location: The Co-operative Food, West Moulin Road, Pitlochry, PH16 5EA
Pay: £12.30 per hour
Contract: 20-39 hours per week + regular overtime, 6 month contract
Working pattern: Varied shifts including early mornings (from 6.00am), afternoons, late evenings (until 10.00pm) and weekends, to be discussed at interview
Full, paid training provided
We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. You’ll provide great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you'll do:
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership and doing all you can to deliver a great shopping experience
- Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
This job would suit people who have:
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Member (Hiring Immediately) employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member (Hiring Immediately)
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Showing that you understand and align with their mission to support local communities can set you apart during the interview.
✨Tip Number 2
Prepare to discuss your customer service experiences in detail. Think of specific examples where you've gone above and beyond for customers, as this role heavily focuses on providing excellent service.
✨Tip Number 3
Be ready to demonstrate your flexibility with shift patterns. Since the job requires varied shifts, showing that you're adaptable and willing to work different hours will be a big plus.
✨Tip Number 4
Engage with current Co-op employees if possible. Networking can provide insights into the company culture and expectations, which can help you tailor your approach during the interview.
We think you need these skills to ace Customer Team Member (Hiring Immediately)
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what the Customer Team Member role entails. Highlight key responsibilities and required skills, such as customer service and teamwork.
Tailor Your Application: Even though a CV isn't needed, ensure your application reflects your relevant experience and skills. Use specific examples that demonstrate your ability to provide friendly service and work well in a team.
Complete Online Assessments: Prepare for the two online assessments required as part of the application process. Allocate around 20 minutes to complete them, ensuring you are in a quiet environment to focus.
Show Enthusiasm: In your application, express your genuine interest in working for Co-op. Mention any personal values that align with their commitment to community and inclusivity, as this will resonate with their hiring team.
How to prepare for a job interview at Co-op
✨Show Your Customer Focus
As a Customer Team Member, it's crucial to demonstrate your genuine care for customers. Prepare examples of how you've provided excellent service in the past and be ready to discuss how you would handle various customer scenarios.
✨Highlight Teamwork Skills
This role requires collaboration with colleagues to enhance the shopping experience. Be prepared to share instances where you've successfully worked as part of a team, solved problems together, or supported your peers.
✨Embrace Flexibility
The job involves varied shifts, so express your willingness to adapt to different working hours. Mention any previous experiences where you've successfully managed changing schedules or responsibilities.
✨Demonstrate Problem-Solving Abilities
Co-op values a positive approach to change and problem-solving. Think of examples where you've faced challenges and how you resolved them, especially in a customer service context.
